To access your resident account/student portal, please use the username and password that was given to you in your room offer email. Here is the LINK to the login screen or the residents portal.
Maynooth University Accommodation
ToggleCovid19 Residents Guidelines and Regulations
Covid19 regulations as set out by the Government of Ireland can be found on https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/.
Guidelines for residents are listed here and amended as the national and international situation changes.
Residents will be asked to take personal responsibility for keeping up to date with and complying with Government advice and University protocols. We will be asking each resident to play their part in keeping those who live on Campus safe and to minimise the risk or spreading the infection among residents. Here are some guidelines. This list is not meant to be a comprehensive list. It is a summary of some of the key guidelines:
- Please sanitise your hands as you enter or leave an Apartment Block -hand sanitiser is provided at each block door.
- Wash your hands once you arrive in your own room/apartment.
- Visitors will continue to be discouraged at all times during term time as per the Government recommendations relating to house guests as this seems to be a key factor in spreading the infection.
- Ideally one person in the Lift at a time (max 2 persons of the same apartment) and use stairs (walk on the left) for coming down only. If you do not wish to use the lift please walk on the left up and down the stairs.
- We recommend that two is the number who can share the kitchen area for preparation of food at one time - each apartment to decide how this is to work best for them.
- The Kitchen to be cleaned and disinfected with a household spray on all surfaces each time you use the facilities and all your own items (dishes/pots/cutlery etc.) removed to a press or personal storage box so that the kitchen is ready for the next resident. A rota for kitchen waste bins to be emptied regularly (not less than once per day)
- Those living together in an apartment will become a "household" and once this is established (about 14 days) the need for social distancing will become less. However where there are changes in the residents - someone leaves for example and a new person arrives you need to re-form the "household" and be more cautious for those first 14 days.
- Do not allow another person inside your room unless requested by the Residence Office for administration, security, cleaning or maintenance requirements. All authorised visitors will abide by the hygiene guidelines and wear a mask and wipe down surfaces and touch points as they leave.
- Face Masks are not currently required to be worn in common/shared areas of the Residences however that may be something you as a group may decide on as a household.
- If you develop symptoms of Covid19please immediately isolate yourself in your room and inform the Residence Officer of your health concern at email: residence.office@mu.ie -we will assist you with food and any other necessities while you are waiting for health advice and confirmation of your situation.
- In the case where you believe you have developed symptoms it is best to tell the other residents in your apartment of your concerns so that they can exercise additional caution until your situation is clarified.
- For health advice please contact the Student Health Centre student.services@mu.ie or by phone 01 7083878. Do not go to the Student Health Centre in person unless invited to do so by the medical staff. Further details of services offered by Student Health Centre can be found on https://www.maynoothuniversity.ie/student-services including out of hours and current operating details.
- In the case where you test positive a resident will be fully supported and offered a range of options which will be discussed with you such as moving to home or moving to a separate room on campus or on medical advice options for higher dependency. This will be done on a case by case basis in consultation with the resident and their medical advisers.
How to use your student card to access your room
Residences Reception
The Residences Reception
The Residences Reception is the first point of call for all residents on campus.
It is located on the courtyard Plaza at the base of the Birch Tower.
We would ask that as a first instance you email your query (residences.reception@mu.ie) rather than attending in person and we will try to resolve the issue for you as quickly as possible
- General queries
- Buying Wash tokens(either via your Mycard or bank card)
- Lockouts
- Maintenance follow up
| Phone | + 353 1 708 3365 |
| residence.reception@mu.ie |
Residences Reception Opening Hours
| Daytime Monday to Friday | 09.00-19.00 |
| Study Weeks | Limited Opening Hours |
| Weekends, bank holidays and Christmas | Closed |
Online Services
- Maintenance online reporting
- How-to videos
- Inspections schedules
- News and updates
- Resident’s information page: bookmark/ add to homescreen
- Your Resident Account
- E Induction
- Checkin Check out Information
- Residence Handbook
E-Induction
All residents are required to have completed the E-Induction before check in.
Your Responsibilities
YOUR COMMUNITY
Living on Campus is a wonderful opportunity. Each resident contributes to how the living and learning community evolves in any one year. The community is established and maintained by achieving an appropriate balance between each resident’s individual interests and the common good of the all the residents. The balance between independent living within the community and respect for fellow residents is key to a superior student experience.
While living on Campus you are part of a community and as such you have a responsibility to play your part - for example:
- respecting others privacy and needs for quiet
- keeping the common areas sufficiently clean and tidy (Hall, Kitchen and Lounge area and/or shared bedrooms and shared bathrooms)
- reporting any risks to safety, a person’s wellbeing, fire or maintenance issues of which you become aware using the prescribed protocol as contained in the Residences Handbook
- reporting any illegality, disorder or noise that affects you or other residents (using prescribed protocol)
- you are responsible for any guests you invite into residences and should ensure your visitors' behaviour falls within the expected norms as set out in the handbook and Licence to Reside
- managing your own belongings and keeping your bedroom door locked at all times
- engaging with fellow residents to maintain the peaceful enjoyment of the residence for all
- limiting your use of alcohol to a reasonable and responsible level and being responsible for your own behaviour
The Residences are not suitable for hosting events such as late night parties or gatherings as the other residents will be disturbed.
You are expected to identify yourself to officials of the University if reasonably requested using your student card which should be carried with you at all times
You are expected to accept and be fully tolerant of the diversity of people living on campus
If you are over 18yrs you will be expected to represent yourself in normal day to day matters in the residences such as logging maintenance issues, renewing your key, paying your fees, making a request or complaint, using the facilities such as Laundry, Reception and Post Room etc. Parents and/or guardians should limit their interventions as far as possible and allow the resident to manage their own living environment.
Treat with respect the staff of the University who are providing Residences Services (for example Reception, Security, Maintenance, Cleaners, Inspectors Administrators, Professional and Management staff)
Please see the Behaviour Code page for all details on what is expected while you are living in the residences.
Fire Safety in the Apartments
- Familiarise yourself with the evacuation route for your building. There are notices in each block and on the back of each apartment front door.
- In the event of a fire alarm activation, evacuate the building immediately and in an orderly fashion.
- Please see the Health and Safety page for details of action to take in the event of a fire.
- Do not tamper with any fire equipment: door closers, fire blankets, fire extinguishers. Malicious tampering will result in disciplinary action.
- All residents are expected to co-operate fully with fire drills.
The following items are not allowed in the Residences:
- Candles or any device that creates an open flame.
- Chip pans.
- Open bar portable
- Fan heaters
- Cookers or kettles in bedrooms.
- Oil lamps.
- Incense Burners
- Cigarettes and e-cigarettes
- Matches and Lighters
- Faulty Electrical Goods
Fire Alarms can be falsely triggered through the following means. Please be vigilant.
- Fumes / smoke from cooking
- Burnt toast, food and grill pans
- Heat from showers in en-suite bathrooms when the door is open into the bedroom.
- Aerosols– do not use near a detector or source of heat
- Heaters on the list above.
- Covering storage heaters– do not cover with clothes or other materials.
When you are cooking, make sure the kitchen is well ventilated.
- Do not leave the cooker / toaster unattended when in use.
- If you are called away when cooking, remove any food from the heat source and switch off the cooker.
- Clean the cooker / toaster regularly after us.
- Do not allow grease or crumbs to build up.
What to bring when you move in
See New Arrivals Overview for this information.
Inventory
Please visit our Inventory page for links to our online inventory forms and details of what is provided in the apartments.
Access cards
First Years and International Students
When you move in you will either get your student card coded with your access rights or a temporary keycard that lets you into your apartment and room. Your key will open the block door, apartment door and your bedroom door.
If you did not receive your student card at check in ,once you have registered and received your student card please let us know and your full access will be encoded onto your student card.
The temporary card you are given at check in will expire on Monday the 19th Oct 2020 so please ensure you have arranged to have your student card coded with your full access before this.
Continuing Students
When you arrive to check in staff will code your existing student card with access to your room so please ensure that you bring your student card to check in.
A replacement student card is available from the records office located in Humanity House on the South Campus.
Some contuining students may avail of contactless check in and if this is available for your room type we will email you to advise you in advance of check in.
Keycard Operating Instructions
Hold your key card in front of the reader on the lock. It will flash blue if it is updating = please contuine to hold it to the reader until it turns green.
A red light means that there is an issue with your access/card or the lock.
Do not leave your door unlocked unless you are in your apartment.
Problems with Keycards / Door Locks
All the apartment and bedroom door locks run on batteries.
If you see flashing green/red lights on your lock it requires attention, call into the reception to report it.
If a problem occurs after hours, call Residences Security for assistance if you can't get into your room.
Be responsible and look after your Student card/Access key:
- Do not store cards beside mobile phones. They can wipe your card.
- Do not give your card to anyone else.
- Copies of cards are not available.
- Do not lose or break your card. There is a €20 charge to buy a new card or replace a broken one.
- A replacement student card is available from the records office located in Humanity House on the South Campus.
Replacement Access/Student cards
Do not lose or break your key. There is a €20 charge to replace your student card and you need to do this at the records office in humanity house.
If we have to issue a temporary card there will be a €5 charge e.g. if you have mislaid your card or left it at home.
What to do if you lock yourself out of your room
During Reception Opening Hours 09.00-19.00 Monday to Friday
If you lock yourself out during the day, you can get a single opening key from the reception. These are keycards that allow you access to your block, apartments and bedroom once only.
You will be asked for ID if you request a single opening key.
Single opening keys can only be given to residents (not your guests)
Excessive use of the lock out system will be considered a breach of the licence to reside.
If you are locked out because you lost or broke your keycard, you need to replace the Student Card/Mycard first (Contact Student Records South Campus cost €20) and then we can add your room access at Reception.
A temporary keycard valid for one week can be issued at a cost of €5 but residents must not expect to use this process excessively e.g. more than twice.
There may be occasions when the reception closes during the day to deal with issues. In this situation, you may have to wait for the reception to re-open if you are locked out.
Lockouts Out of Hours
19.00 -09.00 Mon-Fri Weekends and holidays
Call Security 01 708 3929
If you have locked yourself out after 7pm during the week or at any time over the weekend, call Security 01 7083929 who will come to your assistance.
You must be at your apartment block when you ring Security for lockout assistance.
You will be asked for your name and room details on the phone. These must be provided and you will be asked to provide photo identification before
you can be let into your room.
Please take care not to lose your card or lock yourself out.
Excessive use of the lock out system may result in a behaviour warning being issued.
There will be times when the security person on duty is busy with emergencies. At these times, emergencies are prioritised and you may have to wait if you are locked out.
Doing Laundry
There are laundries in the following buildings:
River
- Main River Laundry beside Erne and Carrick
Rye
- Opposite Block C.
Courtyard
- Beside Alder
- You need tokens to operate the washers and dryers. These are available to purchase from coin dispenser machines in the Post Lobby and from the River Laundry using your MyCard(student card) which can be topped up online.
- You will have to provide your own detergent(capsules only).
- You will need your keycard to gain access to the laundries.
- Follow the instructions. Tokens lost through misuse will not be replaced.
- There are no refunds given on tokens.
- Do not leave laundry unattended.
- Do not leave your laundry in machines overnight.
Heating and Hot Water
There are instructional videos available online if you are not sure how to use the heating, hot water or ovens in the apartments.
You will also find link for and details of how to report maintenance issues online on the same page.
There are different systems for heating and hot water, depending on which apartments you live in.
The River & Courtyard Apartments
- There are central gas boilers for heating and hot water.
- They are not accessible by residents.
- The boiler is set to come on at certain times during the day (Auto setting)
- Individual controls in each apartment allows you to adjust timing.
- There is an electric immersion as back up for hot water in the River Apartemnts.
Rye Hall
- The heating and hot water use electricity.
- The hot water is timed to come on in the morning. You can turn it on again in the evening if you need to.
- To turn on the wall heaters, press the switch on the wall
Village Apartments
- The heating and hot water use electricity.
- There are two tanks for the immersion, turn one on when you want hot water. Turn on both when you are using the shower.
- The wall heaters are timed storage heaters. Make sure you turn on the switch at the wall.
Housekeeping & Inspections
Cleaning
Due to Covid19 hygiene standards must be carefully observed by the residents to ensure your continued safety in your apartment.
Keeping your apartment clean is the responsibility of all residents.
- You are responsible for your own room (and en-suite bathroom if you have one).
- All residents are responsible for cleaning common areas: Kitchen, hall, boiler room and bathrooms if they are communal. Make sure the windows are kept clean at all times.
- Residents are also responsible for ensuring the apartment block is kept clear of rubbish and obstructions.
- Do not let bins accumulate in your apartment.
- It is a good idea to arrange a rota in the apartment for cleaning the communal areas and bringing out the bins each week.
- Residents are expected to keep communal areas clean and tidy for any new arrivals during the year
Housekeeping Inspections
Your apartment will be inspected regularly during the year to check that it is being kept in a satisfactory condition.
It will also be checked to see if there has been any malicious damage or serious issues.
Apartments that fail inspections will be re-inspected. Failure of re-inspections will be considered a breach of the licence to reside.
Any cleaning that has to be arranged to return an apartment back to a satisfactory condition will be charged to all residents in an apartment.
Cleaning will be judged on the following scale:
0 = spotless,
1 = OK but a light clean is needed,
2 = not clean and unsatisfactory,
3 = unacceptable and very dirty.
- Getting a score of 2 or 3 qualifies as a fail.
- Apartments that fail will be re-inspected.
- If an apartment fails re-inspection, cleaners will be brought in to return the apartment to a satisfactory condition. The cost of cleaning will be divided amongst all residents in an apartment.
Revised Housing Inspection Schedule Dec 2020
Ventilation
There are vents above the windows in the bedrooms and communal areas. These are there to prevent condensation building up which might result in mould/mildew around the window. It is advisable to leave the vents open at all times in order to prevent this occurring. Similarly, do not attempt to dry wet clothing on any heaters within the apartments.
Shower Drains
Shower drains are cleaned out by maintenance and housekeeping before residents move in. However with usage they can get blocked up and clogged with hair and dirt. You are responsible for keeping your shower drain clear of hair and dirt by regularly cleaning the drain.
Drop in Service
Drop-in services are offered weekly during term time for all residents.
You may wish to drop-in to talk with the Residences team to discuss your room or facilities, your community, the quality of your living environment or any problems you may experience that you have not been able to sort out via the online services.
Drop-in services will be offered via TEAMS or ZOOM due to Covid19.
To make an appointment email residence.office@mu.ie.
Drop-in is offered weekly during term time for all residents
We encourage students to use the Drop-in support and welcome residents to include a student friend.
Other third parties (such as parents) are usually not appropriate to this setting and if your needs cannot be resolved or supported we will be able to help you to choose another University support service.
Lockouts
What to do if you lock yourself out of your room during Reception Opening Hours
- If you lock yourself out during the day, you can get a single opening key from the reception.
- These are keycards that allow you access to your block, apartments and bedroom once only.
- You will be asked for ID if you request a single opening key.
- Single opening keys can only be given to residents.
- Excessive use of the lock out system may result in a behaviour warning being issued.
- If you are locked out because you lost or broke your keycard, you need to replace the Student Card/Mycard first and then come to reception to have your access added to your card.
- There is a €20 charge to replace your student card and you need to do this at the records office in humanity house.
- A temporary keycard valid for one week can be issued at a cost of €5 e.g. if you have mislaid your card or left it at home but residents must not expect to use this process excessively e.g. more than twice.
- There may be occasions when the reception closes during the day to deal with issues. In this situation, you may have to wait for the reception to re-open if you are locked out.
What to do if you lock yourself out when reception is closed
- If you have locked yourself out after 7pm during the week and from 5pm on Friday and over the weekend, you can call the Security Officer on duty to let you in.
- You must be at your apartment block when you ring for lockout assistance.
- You will be asked for your name and room details on the phone. These must be provided.
- You will be asked to provide identification before you can be let into your room. Failure to show ID may result in your not being let into your room.
- Excessive use of the lock out system may result in a behaviour warning being issued.
- It is your responsibility not to lose your card or lock yourself out.
- There will be times when the Security Officer on duty is busy. At these times, emergencies are prioritised and you may have to wait if you are locked out.
Maintenance in the apartments
For information on maintenance and links for reporting maintenance items online, please visit our maintenance page.
Guests in the Residences
It is important that you feel at home in your apartment but due to Covid19 visitors are not a good idea.
No visitors to be invited for overnight stays
Visitors to be kept to a minimum during day time and always get consent from all the others in your household BEFORE extending a visitor invitation
Visitors may be in your own room but not in the shared spaces – keep it as short as possible
One family member is permitted to assist you with check-in and check-out
Residents who are found to have not complied with this guideline will be consiedered to have breached their Licence to Reside.
Post
Collecting Post
Non-registered post and packages are delivered by the University Post room to the Reception during the day, Monday-Friday (September to early June only).
Post will be sorted into your Apartment Post Box in the Post Lobby- located on the Courtyard Plaza..
All residents of your apartment will have access to one Post Box which will bear the name of your apartment and for which you will be given a code at check-in.
Please do not give the Apartment address for items that require more security than a communal post box (e.g. Bank Card)
It is your responsibility to collect your own post.
Do not collect other residents’ post leave it in the Apartment Post Box for them to collect – please respect others post.
Your Access Card is needed to access the Post Lobby.
Registered or Recorded Delivery letters and packages will be given a designated Post Box, the details of which will be emailed to you. You will have 24hrs to collect it and may incur a charge.
Uncollected post within the time allowed or at the end of the year will be returned to sender.
Outgoing post is not accepted at the residences reception.
No Packages by Courier
Please note: The reception will not accept or sign for post / packages delivered by courier.
If you are ordering a package to be delivered by a courier to your apartment address, it is your responsibility to be there to collect it when it arrives.
If packages are to be delivered by An Post please ensure that it conforms to the maximum size 250mm x 550 x 250 and that it is not too heavy for one person to handle. Parcels delivered An Post and which conform to the size and weight requirements will be stored in a post box in the Post Lobby and you will receive an email with a code to open the box. All parcels must be collected within 24hrs of the email notification.
What is my address?
Your address should take the following format:
Name
Room Number and Hall (e.g. 10A Dodder Hall)
Apartments Complex (Courtyard/River / Rye / Village apartments)
Maynooth University
Maynooth
Co. Kildare
Postcode
Ireland
E.G., if your name is Mary Murphy and you live in 10A Dodder Hall, your address should looks like this:
Mary Murphy
10A Dodder Hall
River Apartments
Maynooth University
Maynooth
Co. Kildare
W23 CF70
Ireland
You can look up the postcode of your apartment on the eircode website.
Residences Security
Once the reception has closed for the day or weekend, Residences Security provide an emergency on-call service to all residents on campus. Issues they can assist you with include:
- Medical emergencies.
- Welfare Issues.
- Noise Complaints.
- Maintenance Emergencies.
Lockouts are not considered an emergency but will be facilitated.
Residents that have an excessive number of lockouts will have a written warning and/or a fine issued to them.
Using the residences emergency on-call service
You can call if there is a noise disturbance or unauthorised event, need assistance with a welfare issue or emergency, hear a fire alarm and many other reasons.
ID is required by all residents calling for a lockout. You may be asked for ID at any time by Security / member of the Accommodation office or their agent.
You will be asked for your name and location when you call.
The on-call system is confidential and the details of any call you make will not be disclosed to any other resident.
Please note emergencies are prioritised during busy periods.
Residences Security Emergencies Out Of Hours: + 353 1 708 3929
*operational Mon-Fri 7pm-9am, 24 hrs weekend & holidays.
Not operational Mon-Fri 9am-7pm
Please note that Security officers wear body cameras on duty.
Safety & Security in Residences
It is the responsibility of all residents to be vigilant and to make a effort to be conscious of safety in the apartments
Always be aware of your safety, particularly at night.
- Do not allow anyone into your apartment that you don’t know.
- Do not leave block doors open in the Residences.
- Do not allow tailgating into buildings.
- Keep your apartment door closed and locked at all times.
- Make sure your bedroom door is locked, particularly when you are not in your apartment.
- Your possessions are not covered by insurance in the apartments. It is your responsibility to ensure the your possessions are insured.
- Keep valuables locked away and out of sight.
- Do not give your keycard to anyone else to use.
- Do not leave windows open, particularly on the ground floor.
Please note that there are CCTV cameras in operation in and around the apartments and throughout the north and south campuses.
Security are available 24 hours a day on campus on their mobile unit: (01) 708 3929
WiFi & Computer Usage
All apartments on campus have wireless network access.
- You need a Maynooth University username and password to log on to the eduroam network.You will be given these when you register.
- The Maynooth University network is open access.
- Should you need assistance, there are wireless clinics run by the IT Services.
- Please make sure that you have read the IT Services rules on responsible computer usage.
Check-In
If you are due to move in, you can find all details on how to do this on our Check-In Information page.
Departures (end of occupancy and early departures)
Sometimes and for a variety of reasons students may find that they need to leave their campus accommodation before the end of their License to Reside has expired.
Early Departures
If you are living on Campus but now wish to leave your room early you need to cancel your room in writing. To do this please use the Early Departure form.
Here are some examples of early departures:
- When a resident has booked in for the full year but decides to leave after semester 1
- When a resident leaves because they have deregistered from the university (perhaps going to another university)
- When a resident leaves due to ill health or a change in circumstances
At the time of your departure you need to clean your room and take all your belongings from the bedroom and from the communal areas (including the fridge). Ensure that your room has been vaccumed and the bathroom cleaned. Never leave unwanted belongings behind - put them into the waste/recycling. If cleaners have to remove unwanted belongings you will be charged for this service.
Once you are ready to leave please check-out/sign out with Reception and that will trigger the housekeeping inspection and report.
Here is what we do when we receive the Cancel my Room confirmation from an Early Departure:
On receipt of your Early departure form confirming your departure the Residences Office will do the following:
1) Email early departure confirmation email to you.
2) Prepare your accommodation account to be squared off- i.e. check for cleaning /damage charges if required
3) Refunds if applicable will be made to the card used to pay for the accomodation
End of Licence Departures
- When a resident departs after 1 semester (generally in December or January) when they were booked in for 1 semester only
- When a resident departs at the of the year (generally May or June) when they were booked in for the full year
At the end of the year/semester of your departure you need to clean your room and take all your belongings from the bedroom and from the communal areas (including the fridge and cupbords). Ensure that your room has been vaccumed and the bathroom cleaned. Never leave any unwanted belongings behind - put them into the waste/recycling. If cleaners have to remove unwanted belongings you will be charged for this service.
End of semester 1 inspections take place in December and January and end of year departures take place after the semester 2 exams have concluded.