The Apartments’ Reception
The Apartments’ Reception is the first point of call for all residents on campus.
It is situated beside the Village apartments and is staffed by the Resident Assistants.
- Collection of general post and packages
- Wash tokens
- General queries
- Maintenance follow up
- Pay for replacement cards, fines etc using your mycard
||+ 353 1 708 3365
Apartments Reception Opening Hours
|Daytime Monday to Friday
||9am - 5pm
|Evening Monday to Thursday
||5pm - 7pm
|Weekends, bank holidays and Chi
- Maintenance online reporting
- How-to videos
- Inspections schedules
- Res life information
- News and updates
- Resident’s information page: bookmark/ add to homescreen
- Updates also regularly available on twitter: @MU_apartments
All residents are required to have completed the E-Induction at this stage.
In the event you have not completed the E-Induction, you can find it online here.
Please see the Behaviour code page for all details on discipline in the residences.
- Familiarise yourself with the evacuation route for your building. There are notices in each block.
- In the event of a fire alarm activation, evacuate the building immediately and in an orderly fashion.
- Please see the Health and Safety page for details of action to take in the event of a fire.
- Do not tamper with any fire equipment: door closers, fire blankets, fire extinguishers. Malicious tampering will result in disciplinary action.
- All residents are expected to co-operate fully with fire drills.
The following items are not allowed in the Residences:
- Candles or any device that creates an open flame.
- Chip pans.
- Open bar portable
- Fan heaters
- Cookers or kettles in bedrooms.
- Oil lamps.
Fire Alarms can be falsely triggered through the following means. Please be vigilant.
- Fumes / smoke from cooking
- Burnt toast, food and grill pans
- Heat from showers in en-suite bathrooms when the door is open into the bedroom.
- Aerosols– do not use near a detector or source of heat
- Heaters on the list above.
- Covering storage heaters– do not cover with clothes or other materials.
When you are cooking, make sure the kitchen is well ventilated.
- Do not leave the cooker / toaster unattended when in use.
- If you are called away when cooking, remove any food from the heat source and switch off the cooker.
- Clean the cooker / toaster regularly after us.
- Do not allow grease or crumbs to build up.
Please visit our Inventory page for links to our online inventory forms and details of what is provided in the apartments.
When you move in you get a keycard that lets you into your apartment for the semester. Your key will open the block door, apartment door and your bedroom door. It will also allow you access to any laundry facilities in your building.
Keys are only programmed for one semester at a time. You will have to get your key re-programmed at the end of semester 1 when you have paid your semester 2 rent.
Keycard Operating Instructions
1. Swipe the keycard in the top of the door lock with the arrow pointing down and towards you.
2. Remove the keycard from the lock.
3. A solid green light will appear. Press down the door handle and open the door.
Locking / Unlocking your bedroom door
To Unlock your bedroom door: Swipe your keycard in the lock twice in quick succession. When you see a flashing green light, open the door. The door will now stay unlocked until you lock it.
Do not leave your door unlocked unless you are in your apartment.
To Lock your Door: Swipe your keycard in the door lock several times until you see a solid red light. Close your door and it is now locked until you open it again with your keycard.
Problems with Keycards / Door Locks
All the apartment and bedroom door locks run on batteries.
If you see flashing green/red lights on your lock it requires attention, call into the reception to report it.
If a problem occurs after hours, call the R.A. on duty for assistance.
Be responsible and look after your key:
- Do not store keycards beside mobile phones. They can wipe your card.
- Do not give your keycard to anyone else.
- Copies of keys are not available.
- Do not lose or break your key. There is a €5 charge to buy a new key or replace a broken one.
A €5 charge applies in the following situations:
- Every fourth lockout during reception opening hours
- Replacing a lost card
- Replacing a card broken / damaged through misuse.
- New / replacement can be paid for by using your mycard at the apartments reception.
Don’t forget to make sure you have enough credit on your mycard.
It can be topped up online or at the machines in the Arts Building and the Library.
There are laundries in the following buildings:
- Main Laundry (beside the River Office).
All River residents can access the main laundry with their keys.
- You need tokens to operate the washers and dryers. These are available to purchase from coin dispenser machines in the reception and from the River Laundry.
- You will have to provide your own detergent.
- You will need your keycard to gain access to the laundries.
- Follow the instructions. Tokens lost through misuse will not be replaced.
- There are no refunds given on tokens.
- Do not leave laundry unattended.
- Do not leave your laundry in machines overnight.
Unofficial events are not allowed on campus.
Residents who breach this rule will be subject to disciplinary procedures.
You can apply to hold an officially sanctioned event in their apartments.
Authorisation of events may be permitted under the following conditions:
Authorisation of Events
- Events are not allowed in on campus apartments unless they have been granted permission by the Accommodation Office in advance.
- An event request form can be filled in online.
- Submissions must be made at least 5 working days before the proposed event.
- Each event request must have one resident of the apartment where the event is to be held named as the “Event Organiser”.
- No event request will be considered unless it is signed and dated by all the residents of the apartment to show that they are aware of the event and consent to it taking place;
- Each apartment will be granted a maximum of 2 events per academic year;
- No event request will be authorized during study or exam periods, or at other times as may be determined by the Accommodation Office;
- The granting of permission for events is at the discretion of the Accommodation Office.
- The event organiser will be notified via email if their application has been successful or unsuccessful.
- Apartments holding an event will be inspected on the night / the next working day for damage / housekeeping.
- The event organiser is responsible for ensuring that event guidelines are followed:
- The maximum number of people permitted at an event is 20. More than 20 people at an event will result in authorization being cancelled immediately.
- Any noise disturbance from the event will result in the event being shut down.
- Any noise on the grounds of the apartments as a result of people leaving an event is considered a breach of the rules.
- Residents are responsible for the actions of all non-residents attending their event (whether invited or not).
- All sanctioned events must finish by 11pm.
- Unauthorised events will be subject to disciplinary measures.
- Any event that results in noise disturbance, irrespective of the number of people present at the time, will result in disciplinary measures.
- All residents, including the event organiser, must co-operate fully with the Accommodation Office, Security or their agent in the administration of an event.
- Any breaches of these rules may result in disciplinary measures for the event organiser, and other residents of the apartment. Please see the discipline section of this handbook for further details.
- Any breach of these rules may result in permission for all future event requests being refused to the apartments and residents involved.
There are instructional videos available online if you are not sure how to use the heating, hot water or ovens in the apartments.
You will also find link for and details of how to report maintenance issues online on the same page.
There are different systems for heating and hot water, depending on which apartments you live in.
The River Apartments
- There are gas boilers in each apartment for heating and hot water.
- The boiler is set to come on at certain times during the day (Auto setting)
- There is an electric immersion as back up for hot water.
- The heating and hot water use electricity.
- The hot water is timed to come on in the morning. You can turn it on again in the evening if you need to.
- To turn on the wall heaters, press the switch on the wall
- The heating and hot water use electricity.
- There are two tanks for the immersion, turn one on when you want hot water. Turn on both when you are using the shower.
- The wall heaters are timed storage heaters. Make sure you turn on the switch at the wall.
Keeping your apartment clean is the responsibility of all residents.
- You are responsible for your own room (and en-suite bathroom if you have one).
- All residents are responsible for cleaning common areas: Kitchen, hall, boiler room and bathrooms if they are communal. Make sure the windows are kept clean at all times.
- Residents are also responsible for ensuring the apartment block is kept clear of rubbish and obstructions.
- Do not let bins accumulate in your apartment.
- It is a good idea to arrange a rota (samples in residences handbook) in the apartment for cleaning the communal areas and bringing out the bins each week.
- Residents are expected to keep communal areas clean and tidy for any new arrivals during the year
Your apartment will be inspected regularly during the year to check that it is being kept in a satisfactory condition.
It will also be checked to see if there has been any malicious damage or serious issues.
partments that fail inspections will be re-inspected. If they do not pass the second time, all residents in an apartments will be subject to disciplinary measures.
ny cleaning that has to be arranged to return an apartment back to a satisfactory condition will be charged to all residents in an apartment.
Cleaning will be judged on the following scale:
0 = spotless,
1 = OK but a light clean is needed,
2 = not clean and unsatisfactory,
3 = unacceptable and very dirty.
- Getting a score of 2 or 3 qualifies as a fail.
- Apartments that fail will be re-inspected.
- If an apartment fails re-inspection, cleaners will be brought in to return the apartment to a satisfactory condition. The cost of cleaning will be divided amongst all residents in an apartment.
The schedule for inspections is available online.
There are vents above the windows in the bedrooms and communal areas. These are there to prevent condensation building up which might result in mould/mildew around the window. It is advisable to leave the vents open at all times in order to prevent this occurring. Similarly, do not attempt to dry wet clothing on any heaters within the apartments.
Shower drains are cleaned out by maintenance and housekeeping before residents move in. However with usage they can get blocked up and clogged with hair and dirt. You are responsible for keeping your shower drain clear of hair and dirt by regularly cleaning the drain.
There are two Supervisors in the apartments.
The Supervisors can help you with the following:
- Residents’ behaviour and responsibilities
- Advice on communal living
- Ongoing maintenance issues
- Stock and Inventory requests
- Residents’ welfare
||+ 353 1 708 6190
||+ 353 1 708 3861
Resident Assistants are students who live and work in the residences.
There is a team that works on a roster to provide a 24 hour service to all residents.
During opening hours, resident assistants staff the apartments’ reception and you can call into see them of contact via phone/email.
RA’s in reception can help you with the following:
- Lockouts– ID required
- Post collection– ID required (will not sign for parcels)
- General queries
- Assistance with maintenance logging
- Wash tokens– machine in reception and river laundry
- Paying fines for lockouts, cleaning charges etc with your mycard
- First point of contact for issues or problems in your apartment.
- You may be referred onto the Supervisors, Accommodation Office or other Student Services or University services.
The reception does not open at the weekends / during holidays.
There is an on-call emergency service out of hours for the duration of the licence to reside from mid-September to June.
Resident Assistants On-Call
Once the reception has closed for the day or weekend, the resident assistants provide an emergency on-call service to all residents on campus.
They check that buildings are secured nightly and they are also tasked with regulating the residential environment to ensure that noise or other disturbances are minimised for all. Issues they can assist you with include:
- Medical emergencies
- Welfare Issues
- Noise Complaints
- Maintenance Emergencies
Using the residences emergency on-call service
- You can call if you have locked yourself out, if there is a noise disturbance or unauthorised event, need assistance with a welfare issue or emergency, hear a fire alarm and many other reasons.
- ID is required by all residents calling for a lockout. You may be asked for ID at any time by an RA / Security / member of the Accommodation office.
- You will be asked for your name and location when you call.
- The on-call system is confidential and the details of any call you make will not be disclosed to any other resident.
- Please note emergencies are prioritised during busy periods.
Residences Emergency On-Call Mobiles*
Phone 1: (086) 381 2545 / + 353 86 381 2545
Phone 2: (087) 050 6080 / + 353 87 050 6080
*operational Mon-Fri 5pm-9am, 24 hrs weekend & holidays. Not operational Mon-Fri 9am-5pm
What to do if you lock yourself out of your room during Reception Opening Hours
- If you lock yourself out during the day, you can get a single opening key from the reception.
- These are keycards that allow you access to your block, apartments and bedroom once only.
- You will be asked for ID if you request a single opening key.
- Single opening keys can only be given to residents.
- You can only get 4 single opening cards for each keycard.
- After you have used up your 4 single opening cards, you will have to purchase a new keycard (€5 charge).
- If you are locked out because you lost or broke your keycard, you will have to pay €5 for a replacement.
- There may be occasions when the reception closes during the day to deal with issues. In this situation, you may have to wait for the reception to re-open if you are locked out.
What to do if you lock yourself out when reception is closed
- If you have locked yourself out after 7pm during the week and from 5pm on Friday and over the weekend, you can call the Resident Assistant on duty to let you in.
- You must be at your apartment block when you ring for lockout assistance.
- You will be asked for your name and room details on the phone. These must be provided.
- You will be asked to provide identification before you can be let into your room. Failure to show ID may result in your not being let into your room.
- It is your responsibility not to lose your card or lock yourself out.
- There will be times when the RA on duty is busy. At these times, emergencies are prioritised and you may have to wait if you are locked out.
Out of Hours Lockouts Charges
Charges may be applied in situations where residents abuse the on-call emergency service in relation to lockouts
Residents who do not take responsibility for their card may be subject to disciplinary measures.
Abuse of the on-call system is taken seriously and will result in disciplinary measures.
For information on maintenance and links for reporting maintenance items online, please visit our maintenance page.
You are welcome to have friends to visit but there are rules in relation to guests:
- Overnight guests must be authorised and signed in online by 9pm each day.
- Overnight guests may stay occasionally, NOT every night of the week.
- All flatmates must agree if a guest is staying overnight
- Authorised guests must be over the age of 17.
- All guests who are not authorised to stay overnight must vacate the apartments by 11pm.
- Guests cannot be left unaccompanied in the apartments after 11pm
- Guests must stay in their host’s apartments if they are in the residences after 11pm.
- A resident’s guest must sleep in their bedroom, not in common areas.
- You are responsible for your guests behaviour if they break the rules.
- Maynooth University is not responsible for providing additional requirements for authorised guests
Non-registered post and packages are delivered to the Apartments Reception during the day, Monday-Friday.
It is your responsibility to check for post and collect it yourself.
- You will be asked for ID when collecting post. If you do not have ID, your request for post may be refused.
- Post will only be given out to the addressee.
- Post must be collected in person. Postal delivery will not be confirmed over the phone.
- Registered letters and packages can be collected from the post room in the John Hume building. You will need ID to collect registered post.
- Uncollected post at the end of the year will be returned to sender.
- Outgoing post is not accepted at the apartments reception.
- If you area ordering a package to be delivered by a courier, it is your responsibility to be there to collect if when it arrive.
- The apartments reception will not accept or sign for post / packages delivered by courier.
What is my address?
Your address should take the following format:
Room Number and Hall (e.g. 10A Dodder Hall)
Apartments Complex (River / Rye / Village apartments)
E.G., if your name is Mary Murphy and you live in 10A Dodder Hall, your address should looks like this:
10A Dodder Hall
You can look up the postcode of your apartment on the eircode website.
During the year there will be #reslife events arranged for residents.
Keep any out on @MU_apartments for updates.
It is the responsibility of all residents to be vigilant and to make a effort to be conscious of safety in the apartments
Always be aware of your safety, particularly at night.
- Do not allow anyone into your apartment that you don’t know.
- Do not leave block doors open in the Residences.
- Do not allow tailgating into buildings.
- Keep your apartment door closed and locked at all times.
- Make sure your bedroom door is locked, particularly when you are not in your apartment.
- Your possessions are not covered by insurance in the apartments. It is your responsibility to ensure the your possessions are insured.
- Keep valuables locked away and out of sight.
- Do not give your keycard to anyone else to use.
- Do not leave windows open, particularly on the ground floor.
Please note that there are CCTV cameras in operation in and around the apartments and throughout the north and south campuses.
Security are available 24 hours a day on campus on their mobile unit: (01) 708 3929
All apartments on campus have wireless network access.
- You need a Maynooth University username and password to log on to the college network.You will be given these when you register.
- Should you need assistance, there are wireless clinics run by the computer centre.
- Please make sure that you have read the Computer Centre’s rules on responsible computer usage.
If you are due to move in for semester 2, you can find all details on how to do this on our new arrivals page.
Sometimes and for a variety of reasons students may find that they need to leave their campus accommodation before the end of their License to Reside has expired.
Here is a summary check list of what you need to do:
1) Email firstname.lastname@example.org to confirm that you are leaving and give the date of your proposed departure
2) Put up details of your bank account onto your TCAS (Accommodation Account) so that we know where to send any refund. The log-in details of your accommodation account are always on the original room offer email.
3) Clean your room and bathroom, if your have one, and make sure that all your belongings are taken away on your departure. Belongings which have to be removed by housekeeping will incur a cost which will be charged to your accommodation account.
4) Book a pre-departure inspection with Our Apartment Supervisor by clicking on the following form. This must be completed prior to you departing your room.
5) Leave the key either in Apartments Reception or in the room but make sure that your bedroom door is locked when you depart. If you leave your room door open you will be responsible for any damage or cleaning requirement that arises.
6) Sign out at Apartments Reception during office hours before you leave - even if your actual departure time is out of office hours. We need to know that you have left for many reasons but mainly for fire and other safety reasons.
Here is what we do:
On receipt of your email confirming your departure the Accommodation Office:
1) Advertise your room either to other residents for swaps or the general student population depending on the time of year
2) Inform housekeeping so that a check can be made of the readiness of the room for the incoming student
3) Prepare your accommodation account to be squared off. The following charges will be considered: i) €70 early departure charge, ii) cleaning /removals charge if required, iii) rent for the room until the next occupant moves into your room or the swapped room, iv) charge for utilities up to your date of departure, v) any disciplinary fines left unpaid.
4) Make a refund of any residual money left on your accommodation account or in the case of a shortfall we will send you an invoice.
What to do when you are moving out at the end of the year.
Please note that the last date for departure is Saturday 4th June. All rooms must be vacated by 12pm on this day and all keycards will deactivate at this time.
Please let us know of your departure date online.
- It is the responsibility of all residents to ensure that your apartment is left in a clean and proper state.
- Residents will be charged for cleaning if their rooms and bathrooms are not left clean
- Warnings will be issued to any resident(s) who do not leave their room / apartment in a suitable state.
- It is the responsibility of ALL residents to ensure that the common areas in the apartments are left clean and tidy. All residents in an apartment will be charged equally for the cleaning of common areas if they are not left in an appropriate condition.
- End of year inspections will start when the exams have ended.
- Don't forget to clear out the kitchen cupboards and the fridge/freezer of any unused/unwanted food.
Signing out of and Securing your room
- Residents are required to sign out during opening hours in the apartments reception.
- If you are due to leave when the office is closed, please email us at: email@example.com to confirm that you have departed and what date/time you left.
- Please return your key to the office when you sign out. If you leave when the office is closed, lock your bedroom door and slide the key under the door.
- Do not leave your key with someone else on your departure- drop it to reception or lock it inside your room when you leave.
- It is very important that you ensure your door is locked on departure. If you leave your door open you will be liable for any cleaning or damage and to the room that may occur as a result. Please be adviased the warnings may be issued is a room is left unlocked and in an unstuiable state.
- Make sure that you take all your belongings with you when you leave.
- Any items that are left behind in the apartments will be disposed of by housekeeping after the end of the occupancy agreement.
- You will need to check for post before your depart at the end of the year.
- Please not that post is not stored in the reception over the summer.
- Any post that is not collected by the 4th June will be returned to sender over the summer period.
- If you want to keep receiving your post, it is advisable that you change your address to your home address.