To access your resident account/student portal, please use the username and password that was given to you in your room offer email. Here is the LINK to the login screen or the residents portal.
Courtyard Apartments: How to use your student card to access your room
Residences Reception
The Residences Reception
The Residences Reception is the first point of call for all residents on campus.
It is located on the courtyard Plaza at the base of the Birch Tower
- General queries
- Bulk buying Wash tokens
- Lockouts
- Maintenance follow up
- Pay for Temporary cards, fines etc using your mycard
| Phone | + 353 1 708 3365 |
| residence.reception@nuim.ie |
Residences Reception Opening Hours
| Daytime Monday to Friday | 09.00-19.00 |
| Study Weeks | Limited Opening Hours |
| Weekends, bank holidays and Christmas | Closed |
Online Services
- Maintenance online reporting
- How-to videos
- Inspections schedules
- Res life information
- News and updates
- Resident’s information page: bookmark/ add to homescreen
- Updates also regularly available on twitter: @MU_apartments
E-Induction
All residents are required to have completed the E-Induction before check in.
Your Behaviour & Responsibilities, Residences Community Service
Please see the Behaviour code page for all details on discipline in the residences.
Fire Safety in the Apartments
- Familiarise yourself with the evacuation route for your building. There are notices in each block and on the back of each apartment front door.
- In the event of a fire alarm activation, evacuate the building immediately and in an orderly fashion.
- Please see the Health and Safety page for details of action to take in the event of a fire.
- Do not tamper with any fire equipment: door closers, fire blankets, fire extinguishers. Malicious tampering will result in disciplinary action.
- All residents are expected to co-operate fully with fire drills.
The following items are not allowed in the Residences:
- Candles or any device that creates an open flame.
- Chip pans.
- Open bar portable
- Fan heaters
- Cookers or kettles in bedrooms.
- Oil lamps.
Fire Alarms can be falsely triggered through the following means. Please be vigilant.
- Fumes / smoke from cooking
- Burnt toast, food and grill pans
- Heat from showers in en-suite bathrooms when the door is open into the bedroom.
- Aerosols– do not use near a detector or source of heat
- Heaters on the list above.
- Covering storage heaters– do not cover with clothes or other materials.
When you are cooking, make sure the kitchen is well ventilated.
- Do not leave the cooker / toaster unattended when in use.
- If you are called away when cooking, remove any food from the heat source and switch off the cooker.
- Clean the cooker / toaster regularly after us.
- Do not allow grease or crumbs to build up.
What to bring when you move in
See New Arrivals Overview for this information.
Inventory
Please visit our Inventory page for links to our online inventory forms and details of what is provided in the apartments.
Access cards
First Years and International Students
When you move in you will get a temporary keycard that lets you into your apartment and room. Your key will open the block door, apartment door and your bedroom door.
Once you have registered and received your student card you will need to return to reception to have your full access encoded onto your student card.
The temporary card you are given at check in will expire on Monday the 1st Oct 2018 so please ensure you have returned to reception with your student card to have your full access coded before this.
Continuing Students
When you arrive to check in staff will code your existing student card with access to your room so please ensure that you bring your student card to check in.
A replacement student card is available from the records office located in Humanity House on the South Campus.
Keycard Operating Instructions
1. Swipe the keycard in the top of the door lock with the arrow pointing down and towards you.
2. Remove the keycard from the lock.
3. A solid green light will appear. Press down the door handle and open the door.
Locking / Unlocking your bedroom door
To Unlock your bedroom door: Swipe your keycard in the lock twice in quick succession. When you see a flashing green light, open the door. The door will now stay unlocked until you lock it.
Do not leave your door unlocked unless you are in your apartment.
To Lock your Door: Swipe your keycard in the door lock several times until you see a solid red light. Close your door and it is now locked until you open it again with your keycard.
In Courtyard, your door will lock every time your close it. There is currently no option to leave these doors unlocked.
Problems with Keycards / Door Locks
All the apartment and bedroom door locks run on batteries.
If you see flashing green/red lights on your lock it requires attention, call into the reception to report it.
If a problem occurs after hours, call Residences Security for assistance if you can't get into your room.
Be responsible and look after your Student card/Access key:
- Do not store cards beside mobile phones. They can wipe your card.
- Do not give your card to anyone else.
- Copies of cards are not available.
- Do not lose or break your card. There is a €20 charge to buy a new card or replace a broken one.
- A replacement student card is available from the records office located in Humanity House on the South Campus.
Replacement Access/Student cards
Do not lose or break your key. There is a €20 charge to replace your student card and you need to do this at the records office in humanity house. Once you have gotten a new card you will need to come to reception to have your access coded onto your card.
If we have to issue a temporary card there will be a €5 charge e.g. if you have mislaid your card or left it at home.
What to do if you lock yourself out of your room
During Reception Opening Hours 09.00-19.00 Monday to Friday
If you lock yourself out during the day, you can get a single opening key from the reception. These are keycards that allow you access to your block, apartments and bedroom once only.
You will be asked for ID if you request a single opening key.
Single opening keys can only be given to residents (not your guests)
Excessive use of the lock out system may result in a behaviour warning being issued.
If you are locked out because you lost or broke your keycard, you need to replace the Student Card/Mycard first (Contact Student Records South Campus cost €20) and then we can add your room access at Reception.
A temporary keycard valid for one week can be issued at a cost of €5 but residents must not expect to use this process excessively e.g. more than twice.
There may be occasions when the reception closes during the day to deal with issues. In this situation, you may have to wait for the reception to re-open if you are locked out.
Lockouts Out of Hours
19.00 -09.00 Mon-Fri Weekends and holidays
Call Security 01 708 3929
If you have locked yourself out after 7pm during the week or at any time over the weekend, call Security 01 7083929 who will come to your assistance.
You must be at your apartment block when you ring Security for lockout assistance.
You will be asked for your name and room details on the phone. These must be provided and you will be asked to provide photo identification before
you can be let into your room.
Please take care not to lose your card or lock yourself out.
Excessive use of the lock out system may result in a behaviour warning being issued.
There will be times when the security person on duty is busy with emergencies. At these times, emergencies are prioritised and you may have to wait if you are locked out.
Doing Laundry
There are laundries in the following buildings:
River
- Main River Laundry beside Erne and Carrick
- Hurley.
- Joyce.
- Killary.
- Liffey.
- Moy.
- Nore.
- Potters.
All River residents can access the main laundry with their keys.
Rye
- Opposite Block C.
Village
- Hargadon.
- Leavey.
- Mullin.
- Riordan.
Courtyard
- Beside Alder
- You need tokens to operate the washers and dryers. These are available to purchase from coin dispenser machines in the Post Lobby and from the River Laundry.
- You will have to provide your own detergent.
- You will need your keycard to gain access to the laundries.
- Follow the instructions. Tokens lost through misuse will not be replaced.
- There are no refunds given on tokens.
- Do not leave laundry unattended.
- Do not leave your laundry in machines overnight.
Heating and Hot Water
There are instructional videos available online if you are not sure how to use the heating, hot water or ovens in the apartments.
You will also find link for and details of how to report maintenance issues online on the same page.
There are different systems for heating and hot water, depending on which apartments you live in.
The River & Courtyard Apartments
- There are central gas boilers for heating and hot water.
- They are not accessible by residents.
- The boiler is set to come on at certain times during the day (Auto setting)
- Individual controls in each apartment allows you to adjust timing.
- There is an electric immersion as back up for hot water in the River Apartemnts.
Rye Hall
- The heating and hot water use electricity.
- The hot water is timed to come on in the morning. You can turn it on again in the evening if you need to.
- To turn on the wall heaters, press the switch on the wall
Village Apartments
- The heating and hot water use electricity.
- There are two tanks for the immersion, turn one on when you want hot water. Turn on both when you are using the shower.
- The wall heaters are timed storage heaters. Make sure you turn on the switch at the wall.
Housekeeping & Inspections
Cleaning
Keeping your apartment clean is the responsibility of all residents.
- You are responsible for your own room (and en-suite bathroom if you have one).
- All residents are responsible for cleaning common areas: Kitchen, hall, boiler room and bathrooms if they are communal. Make sure the windows are kept clean at all times.
- Residents are also responsible for ensuring the apartment block is kept clear of rubbish and obstructions.
- Do not let bins accumulate in your apartment.
- It is a good idea to arrange a rota (samples in residences handbook) in the apartment for cleaning the communal areas and bringing out the bins each week.
- Residents are expected to keep communal areas clean and tidy for any new arrivals during the year
Housekeeping Inspections
Your apartment will be inspected regularly during the year to check that it is being kept in a satisfactory condition.
It will also be checked to see if there has been any malicious damage or serious issues.
Apartments that fail inspections will be re-inspected. If they do not pass the second time, all residents in an apartments will be subject to disciplinary measures.
Any cleaning that has to be arranged to return an apartment back to a satisfactory condition will be charged to all residents in an apartment.
Cleaning will be judged on the following scale:
0 = spotless,
1 = OK but a light clean is needed,
2 = not clean and unsatisfactory,
3 = unacceptable and very dirty.
- Getting a score of 2 or 3 qualifies as a fail.
- Apartments that fail will be re-inspected.
- If an apartment fails re-inspection, cleaners will be brought in to return the apartment to a satisfactory condition. The cost of cleaning will be divided amongst all residents in an apartment.
The schedule for inspections is available online.
Ventilation
There are vents above the windows in the bedrooms and communal areas. These are there to prevent condensation building up which might result in mould/mildew around the window. It is advisable to leave the vents open at all times in order to prevent this occurring. Similarly, do not attempt to dry wet clothing on any heaters within the apartments.
Shower Drains
Shower drains are cleaned out by maintenance and housekeeping before residents move in. However with usage they can get blocked up and clogged with hair and dirt. You are responsible for keeping your shower drain clear of hair and dirt by regularly cleaning the drain.
Drop in Service
Drop-in services are offered twice weekly during term time for all residents.
You may wish to drop-in to talk with the Residences team to discuss your room or facilities, your community, the quality of your living environment or any problems you may experience that you have not been able to sort out via the online services.
No appointment is needed and the Drop-in office is situated in the Residence Reception on the ground floor of Birch (the tall tower in Courtyard 1) on the Courtyard Plaza.
We encourage students to use the Drop-in support and welcome residents to bring along a student friend.
Other third parties (such as parents) are usually not appropriate to this setting and if your needs cannot be resolved or supported we will be able to help you to choose another University support service.
Drop-in Service opening times:
Monday & Wednesday 14.00-16.00, during term time
Drop in to the Reception (Ground Floor Birch Tower) on the days and times opened starting Monday 24th September 2018 until Wednesday 8th May 2019 (excluding study weeks, exams and holidays)
Lockouts
What to do if you lock yourself out of your room during Reception Opening Hours
- If you lock yourself out during the day, you can get a single opening key from the reception.
- These are keycards that allow you access to your block, apartments and bedroom once only.
- You will be asked for ID if you request a single opening key.
- Single opening keys can only be given to residents.
- Excessive use of the lock out system may result in a behaviour warning being issued.
- If you are locked out because you lost or broke your keycard, you need to replace the Student Card/Mycard first and then come to reception to have your access added to your card.
- There is a €20 charge to replace your student card and you need to do this at the records office in humanity house.
- A temporary keycard valid for one week can be issued at a cost of €5 e.g. if you have mislaid your card or left it at home but residents must not expect to use this process excessively e.g. more than twice.
- There may be occasions when the reception closes during the day to deal with issues. In this situation, you may have to wait for the reception to re-open if you are locked out.
What to do if you lock yourself out when reception is closed
- If you have locked yourself out after 7pm during the week and from 5pm on Friday and over the weekend, you can call the Security Officer on duty to let you in.
- You must be at your apartment block when you ring for lockout assistance.
- You will be asked for your name and room details on the phone. These must be provided.
- You will be asked to provide identification before you can be let into your room. Failure to show ID may result in your not being let into your room.
- Excessive use of the lock out system may result in a behaviour warning being issued.
- It is your responsibility not to lose your card or lock yourself out.
- There will be times when the Security Officer on duty is busy. At these times, emergencies are prioritised and you may have to wait if you are locked out.
Maintenance in the apartments
For information on maintenance and links for reporting maintenance items online, please visit our maintenance page.
Overnight Guests
You are welcome to have friends to visit but there are rules in relation to guests:
- Overnight guests are not recommended and if you take on the responsibility of inviting a guest for an overnight they must be must be authorised and signed in online by 7pm each day.
- Overnight guests may stay occasionally, NOT every night of the week.
- All flatmates must agree if a guest is staying overnight and 1 guest per apartment per night is the maximum number permitted.
- Authorised guests must be over the age of 18 and should have photo Identification with them at all times.
- Guests are not authorised during orientation weeks, study periods or exam periods.
- All guests who are not authorised to stay overnight must vacate the apartments by 11pm.
- Guests cannot be left unaccompanied in the apartments. Guests found unaccompanied will be escorted off the premises.
- Guests must stay in their host’s apartments if they are in the residences after 11pm.
- A resident’s guest must sleep in their bedroom, not in common areas.
- You are responsible for your guests behaviour if they break the rules.
- Maynooth University is not responsible for providing additional requirements for authorised guests
- Residents who are found to be in breach of the Residence Guest Policy will be in breach of their Licence to Reside.
Post
Collecting Post
Non-registered post and packages are delivered by the University Post room to the Reception during the day, Monday-Friday (September to early June only).
Post will be sorted into your Apartment Post Box in the Post Lobby- located on the Courtyard Plaza..
All residents of your apartment will have access to one Post Box which will bear the name of your apartment and for which you will be given a code at check-in.
Please do not give the Apartment address for items that require more security than a communal post box (e.g. Bank Card)
It is your responsibility to collect your own post.
Do not collect other residents’ post leave it in the Apartment Post Box for them to collect – please respect others post.
Your Access Card is needed to access the Post Lobby.
Registered or Recorded Delivery letters and packages will be given a designated Post Box, the details of which will be emailed to you. You will have 24hrs to collect it and may incur a charge.
Uncollected post within the time allowed or at the end of the year will be returned to sender.
Outgoing post is not accepted at the residences reception.
No Packages by Courier
Please note: The reception will not accept or sign for post / packages delivered by courier.
If you are ordering a package to be delivered by a courier to your apartment address, it is your responsibility to be there to collect it when it arrives.
If packages are to be delivered by An Post please ensure that it conforms to the maximum size 250mm x 550 x 250 and that it is not too heavy for one person to handle. Parcels delivered An Post and which conform to the size and weight requirements will be stored in a post box in the Post Lobby and you will receive an email with a code to open the box. All parcels must be collected within 24hrs of the email notification.
What is my address?
Your address should take the following format:
Name
Room Number and Hall (e.g. 10A Dodder Hall)
Apartments Complex (Courtyard/River / Rye / Village apartments)
Maynooth University
Maynooth
Co. Kildare
Postcode
Ireland
E.G., if your name is Mary Murphy and you live in 10A Dodder Hall, your address should looks like this:
Mary Murphy
10A Dodder Hall
River Apartments
Maynooth University
Maynooth
Co. Kildare
W23 CF70
Ireland
You can look up the postcode of your apartment on the eircode website.
Residences Security
Once the reception has closed for the day or weekend, Residences Security provide an emergency on-call service to all residents on campus. Issues they can assist you with include:
- Medical emergencies.
- Welfare Issues.
- Noise Complaints.
- Maintenance Emergencies.
Lockouts are not considered an emergency but will be facilitated.
Residents that have an excessive number of lockouts will have a written warning and/or a fine issued to them.
Using the residences emergency on-call service
You can call if there is a noise disturbance or unauthorised event, need assistance with a welfare issue or emergency, hear a fire alarm and many other reasons.
ID is required by all residents calling for a lockout. You may be asked for ID at any time by Security / member of the Accommodation office or their agent.
You will be asked for your name and location when you call.
The on-call system is confidential and the details of any call you make will not be disclosed to any other resident.
Please note emergencies are prioritised during busy periods.
Residences Security Emergencies Out Of Hours: + 353 1 708 3929
*operational Mon-Fri 7pm-9am, 24 hrs weekend & holidays.
Not operational Mon-Fri 9am-7pm
Please note that Security officers wear body cameras on duty.
Safety & Security in Residences
It is the responsibility of all residents to be vigilant and to make a effort to be conscious of safety in the apartments
Always be aware of your safety, particularly at night.
- Do not allow anyone into your apartment that you don’t know.
- Do not leave block doors open in the Residences.
- Do not allow tailgating into buildings.
- Keep your apartment door closed and locked at all times.
- Make sure your bedroom door is locked, particularly when you are not in your apartment.
- Your possessions are not covered by insurance in the apartments. It is your responsibility to ensure the your possessions are insured.
- Keep valuables locked away and out of sight.
- Do not give your keycard to anyone else to use.
- Do not leave windows open, particularly on the ground floor.
Please note that there are CCTV cameras in operation in and around the apartments and throughout the north and south campuses.
Security are available 24 hours a day on campus on their mobile unit: (01) 708 3929
WiFi & Computer Usage
All apartments on campus have wireless network access.
- You need a Maynooth University username and password to log on to the eduroam network.You will be given these when you register.
- The Maynooth University network is opena ccess.
- Should you need assistance, there are wireless clinics run by the IT Services.
- Please make sure that you have read the IT Services rules on responsible computer usage.
Check-In
If you are due to move in, you can find all details on how to do this on our Check-In Information page.
Residences Departures
Sometimes and for a variety of reasons students may find that they need to leave their campus accommodation before the end of their License to Reside has expired.
Early Departures
- When a resident leaves before the end of the licence (generally in September, October and November in semester 1 and February, March and April in semester 2)
- When a resident has booked in for the full year but decided to leave after semester 1
Early departure rooms are inspected at departure- either before or after the departure date.
End of semester 1 departure inspections take place in December & January and end of year departures in May & June each year.
End of Licence Departures
- When a resident departs after 1 semester (generally in December of January) when they were booked in for 1 semester only
- When a resident departs at the of the year (generally May or June) when they were booked in for the full year
End of semester 1 inspections take place in December and January and end of year departures take place after the semester 2 exams have concluded.
Please remember to lock your bedroom door before you depart the residences. If you have any questions, please look at our departures guide below.
Don't forget you will need to sign out online on the day you leave the residences.
Here is what we do:
On receipt of your email confirming your departure the Residences Office:
1) Advertise your room either to other residents for swaps or the general student population depending on the time of year
2) Inform housekeeping so that a check can be made of the readiness of the room for the incoming student
3) Prepare your accommodation account to be squared off. The following charges will be considered: i) €70 early departure charge, ii) cleaning /removals charge if required, iii) rent for the room until the next occupant moves into your room or the swapped room, iv) charge for utilities up to your date of departure, v) any disciplinary fines left unpaid.
4) Make a refund of any residual money left on your accommodation account or in the case of a shortfall we will send you an invoice.
Departures Guide
What to do when you are moving out.
On departure rooms must be vacated by 12pm on this day and all keycards will deactivate at this time.
Departure Dates
Before you leave at the end of the year, we would appreciate if you could let us know of your departure date online.
Housekeeping
- It is the responsibility of all residents to ensure that your apartment is left in a clean and proper state.
- Residents will be charged for cleaning if their rooms and bathrooms are not left clean
- Warnings will be issued to any resident(s) who do not leave their room / apartment in a suitable state.
- It is the responsibility of ALL residents to ensure that the common areas in the apartments are left clean and tidy. All residents in an apartment will be charged equally for the cleaning of common areas if they are not left in an appropriate condition.
- End of year inspections will start when the exams have ended.
- Don't forget to clear out the kitchen cupboards and the fridge/freezer of any unused/unwanted food.
- Please make sure to remove all you belongings when you depart. Any items left behind will be disposed of by housekeeping after your have vacated your room.
Signing out of and Securing your room
- Residents are required to sign out of their room and can do this online.
- Please return your key to the office when you sign out. If you leave when the office is closed, lock your bedroom door and slide the key under the door.
- Do not leave your key with someone else on your departure- drop it to reception or lock it inside your room when you leave.
- It is very important that you ensure your door is locked on departure. If you leave your door open you will be liable for any cleaning or damage and to the room that may occur as a result. Please be adviased the warnings may be issued is a room is left unlocked and in an unstuiable state.
- Make sure that you take all your belongings with you when you leave.
Post
- You will need to check for post before your depart at the end of the year.
- Please note that post is not stored in the reception over the summer.
- Any post that is not collected by close of reception on 8th June 2019 will be returned to sender over the summer period.
- If you want to keep receiving your post, it is advisable that you change your address to your home address.