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The Apartments’ Reception
The Apartments’ Reception is the first point of call for all residents on campus.
It is situated beside the Village apartments and is staffed by the Resident Assistants.
Collection of general post and packages
Maintenance follow up
Pay for replacement cards, fines etc using your mycard
+ 353 1 708 3365
Apartments Reception Opening Hours
Semester 2 Return for Semester 2
Reception will be open Sunday the 28th August from 3pm-9pm for students returning for semester 2
Your key will be available for collection during this time. Our on call team are available for temporary access outside of these hours
Daytime Monday to Friday
9am - 7pm
Weekends, bank holidays and Chi
Maintenance online reporting
Res life information
News and updates
Resident’s information page: bookmark/ add to homescreen
Updates also regularly available on twitter: @MU_apartments
All residents are required to have completed the E-Induction at this stage.
The E-induction will for Academic year 2018-2019 will be available here from late August and will also be included in your check in email which you will recieve in early September.
When you move in you get a keycard that lets you into your apartment for the semester. Your key will open the block door, apartment door and your bedroom door. It will also allow you access to any laundry facilities in your building.
Keys are only programmed for one semester at a time. You will have to get your key re-programmed at the end of semester 1 when you have paid your semester 2 rent.
Keycard Operating Instructions
1. Swipe the keycard in the top of the door lock with the arrow pointing down and towards you.
2. Remove the keycard from the lock.
3. A solid green light will appear. Press down the door handle and open the door.
Locking / Unlocking your bedroom door
To Unlock your bedroom door: Swipe your keycard in the lock twice in quick succession. When you see a flashing green light, open the door. The door will now stay unlocked until you lock it.
Do not leave your door unlocked unless you are in your apartment.
To Lock your Door: Swipe your keycard in the door lock several times until you see a solid red light. Close your door and it is now locked until you open it again with your keycard.
In Courtyard, your door will lock every time your close it. There is currently no option to leave these doors unlocked.
Problems with Keycards / Door Locks
All the apartment and bedroom door locks run on batteries.
If you see flashing green/red lights on your lock it requires attention, call into the reception to report it.
If a problem occurs after hours, call Apartments Security for assistance if you can't get into your room.
Be responsible and look after your key:
Do not store keycards beside mobile phones. They can wipe your card.
Do not give your keycard to anyone else.
Copies of keys are not available.
Do not lose or break your key. There is a €10 charge to buy a new key or replace a broken one.
Unofficial events are not allowed on campus.
Residents who breach this rule will be subject to disciplinary procedures.
You can apply to hold an officially sanctioned event in their apartments.
Authorisation of events may be permitted under the following conditions:
Authorisation of Events
Events are not allowed in on campus apartments unless they have been granted permission by the Accommodation Office in advance.
There are instructional videos available online if you are not sure how to use the heating, hot water or ovens in the apartments.
You will also findlink for and details of how to report maintenance issues online on the same page.
There are different systems for heating and hot water, depending on which apartments you live in.
The River & Courtyard Apartments
There are central gas boilers for heating and hot water.
They are not accessible by residents.
The boiler is set to come on at certain times during the day (Auto setting)
Individual controls in each apartment allows you to adjust timing.
There is an electric immersion as back up for hot water in the River Apartemnts.
The heating and hot water use electricity.
The hot water is timed to come on in the morning. You can turn it on again in the evening if you need to.
To turn on the wall heaters, press the switch on the wall
The heating and hot water use electricity.
There are two tanks for the immersion, turn one on when you want hot water. Turn on both when you are using the shower.
The wall heaters are timed storage heaters. Make sure you turn on the switch at the wall.
Keeping your apartment clean is the responsibility of all residents.
You are responsible for your own room (and en-suite bathroom if you have one).
All residents are responsible for cleaning common areas: Kitchen, hall, boiler room and bathrooms if they are communal. Make sure the windows are kept clean at all times.
Residents are also responsible for ensuring the apartment block is kept clear of rubbish and obstructions.
Do not let bins accumulate in your apartment.
It is a good idea to arrange a rota (samples in residences handbook) in the apartment for cleaning the communal areas and bringing out the bins each week.
Residents are expected to keep communal areas clean and tidy for any new arrivals during the year
Your apartment will be inspected regularly during the year to check that it is being kept in a satisfactory condition.
It will also be checked to see if there has been any malicious damage or serious issues.
Apartments that fail inspections will be re-inspected. If they do not pass the second time, all residents in an apartments will be subject to disciplinary measures.
Any cleaning that has to be arranged to return an apartment back to a satisfactory condition will be charged to all residents in an apartment.
Cleaning will be judged on the following scale:
0 = spotless,
1 = OK but a light clean is needed,
2 = not clean and unsatisfactory,
3 = unacceptable and very dirty.
Getting a score of 2 or 3 qualifies as a fail.
Apartments that fail will be re-inspected.
If an apartment fails re-inspection, cleaners will be brought in to return the apartment to a satisfactory condition. The cost of cleaning will be divided amongst all residents in an apartment.
There are vents above the windows in the bedrooms and communal areas. These are there to prevent condensation building up which might result in mould/mildew around the window. It is advisable to leave the vents open at all times in order to prevent this occurring. Similarly, do not attempt to dry wet clothing on any heaters within the apartments.
Shower drains are cleaned out by maintenance and housekeeping before residents move in. However with usage they can get blocked up and clogged with hair and dirt. You are responsible for keeping your shower drain clear of hair and dirt by regularly cleaning the drain.
Charges may be applied in situations where residents abuse the on-call emergency service in relation to lockouts
Residents who do not take responsibility for their card may be subject to disciplinary measures.
Abuse of the on-call system is taken seriously and will result in disciplinary measures.
Non-registered post and packages are delivered to the Apartments Reception during the day, Monday-Friday.
It is your responsibility to check for post and collect it yourself.
You will be asked for ID when collecting post. If you do not have ID, your request for post may be refused.
Post will only be given out to the addressee.
Post must be collected in person. Postal delivery will not be confirmed over the phone.
Registered letters and packages can be collected from the post room in the John Hume building. You will need ID to collect registered post.
Uncollected post at the end of the year will be returned to sender.
Outgoing post is not accepted at the apartments reception.
If you area ordering a package to be delivered by a courier, it is your responsibility to be there to collect if when it arrive.
The apartments reception will not accept or sign for post / packages delivered by courier.
What is my address?
Your address should take the following format:
Room Number and Hall (e.g. 10A Dodder Hall)
Apartments Complex (River / Rye / Village apartments)
E.G., if your name is Mary Murphy and you live in 10A Dodder Hall, your address should looks like this:
10A Dodder Hall
Once the reception has closed for the day or weekend, Apartments Security provide an emergency on-call service to all residents on campus. Issues they can assist you with include:
Lockouts are not considered an emergency but will be facilitated.
Residents that have an excessive number of lockouts will have a written warning and/or a fine issued to them.
Using the residences emergency on-call service
You can call if there is a noise disturbance or unauthorised event, need assistance with a welfare issue or emergency, hear a fire alarm and many other reasons.
ID is required by all residents calling for a lockout. You may be asked for ID at any time by Security / member of the Accommodation office or their agent.
You will be asked for your name and location when you call.
The on-call system is confidential and the details of any call you make will not be disclosed to any other resident.
Please note emergencies are prioritised during busy periods.
Apartments Security Emergencies Out Of Hours: + 353 1 708 3929
*operational Mon-Fri 7pm-9am, 24 hrs weekend & holidays.
Not operational Mon-Fri 9am-7pm
Please note that Security officers wear body cameras on duty.
Sometimes and for a variety of reasons students may find that they need to leave their campus accommodation before the end of their License to Reside has expired.
When a resident leaves before the end of the licence (generally in September, October and November in semester 1 and February, March and April in semester 2)
When a resident has booked in for the full year but decided to leave after semester 1
Early departure rooms are inspected at departure- either before or after the departure date.
End of semester 1 departure inspections take place in December & January and end of year departures in May & June each year.
End of Licence Departures
When a resident departs after 1 semester (generally in December of January) when they were booked in for 1 semester only
When a resident departs at the of the year (generally May or June) when they were booked in for the full year
End of semester 1 inspections take place in December and January and end of year departures take place after the semester 2 exams have concluded.
Please remember to lock your bedroom door before you depart the residences. If you have any questions, please look at our departures guide below.
Don't forget you will need to sign out online on the day you leave the residences.
Here is what we do:
On receipt of your email confirming your departure the Accommodation Office:
1) Advertise your room either to other residents for swaps or the general student population depending on the time of year
2) Inform housekeeping so that a check can be made of the readiness of the room for the incoming student
3) Prepare your accommodation account to be squared off. The following charges will be considered: i) €70 early departure charge, ii) cleaning /removals charge if required, iii) rent for the room until the next occupant moves into your room or the swapped room, iv) charge for utilities up to your date of departure, v) any disciplinary fines left unpaid.
4) Make a refund of any residual money left on your accommodation account or in the case of a shortfall we will send you an invoice.
Please note that the last date for departure is Saturday 2nd June 2018. All rooms must be vacated by 12pm on this day and all keycards will deactivate at this time. Please also note that the apartments reception will close for academic year business at 7pm on Friday 2nd June.
Before you leave at the end of the year, we would appreciate if you could let us know of your departure date online.
It is the responsibility of all residents to ensure that your apartment is left in a clean and proper state.
Residents will be charged for cleaning if their rooms and bathrooms are not left clean
Warnings will be issued to any resident(s) who do not leave their room / apartment in a suitable state.
It is the responsibility of ALL residents to ensure that the common areas in the apartments are left clean and tidy. All residents in an apartment will be charged equally for the cleaning of common areas if they are not left in an appropriate condition.
End of year inspections will start when the exams have ended.
Don't forget to clear out the kitchen cupboards and the fridge/freezer of any unused/unwanted food.
Please make sure to remove all you belongings when you depart. Any items left behind will be disposed of by housekeeping after your have vacated your room.
Please return your key to the office when you sign out. If you leave when the office is closed, lock your bedroom door and slide the key under the door.
Do not leave your key with someone else on your departure- drop it to reception or lock it inside your room when you leave.
It is very important that you ensure your door is locked on departure. If you leave your door open you will be liable for any cleaning or damage and to the room that may occur as a result. Please be adviased the warnings may be issued is a room is left unlocked and in an unstuiable state.
Make sure that you take all your belongings with you when you leave.
You will need to check for post before your depart at the end of the year.
Please note that post is not stored in the reception over the summer.
Any post that is not collected by close of reception on 2nd June will be returned to sender over the summer period.
If you want to keep receiving your post, it is advisable that you change your address to your home address.