To access your resident account/student portal, please use the username and password that was given to you in your room offer email. Here is the LINK to the login screen or the residents portal.
To access your resident account/student portal, please use the username and password that was given to you in your room offer email. Here is the LINK to the login screen or the residents portal.
Covid19 regulations as set out by the Government of Ireland can be found on https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/.
Guidelines for residents are listed here and amended as the national and international situation changes.
Residents will be asked to take personal responsibility for keeping up to date with and complying with Government advice and University protocols. We will be asking each resident to play their part in keeping those who live on Campus safe and to minimise the risk or spreading the infection among residents. Here are some guidelines. This list is not meant to be a comprehensive list. It is a summary of some of the key guidelines:
The Residences Reception
The Residences Reception is the first point of call for all residents on campus.
It is located on the courtyard Plaza at the base of the Birch Tower.
We would ask that as a first instance you email your query (residences.reception@mu.ie) rather than attending in person and we will try to resolve the issue for you as quickly as possible
Phone | + 353 1 708 3365 |
residence.reception@mu.ie |
Residences Reception Opening Hours
Daytime Monday to Friday | 09.00-19.00 |
Study Weeks | Limited Opening Hours |
Weekends, bank holidays and Christmas | Closed |
Online Services
All residents are required to have completed the E-Induction before check in.
YOUR COMMUNITY
Living on Campus is a wonderful opportunity. Each resident contributes to how the living and learning community evolves in any one year. The community is established and maintained by achieving an appropriate balance between each resident’s individual interests and the common good of the all the residents. The balance between independent living within the community and respect for fellow residents is key to a superior student experience.
While living on Campus you are part of a community and as such you have a responsibility to play your part - for example:
The Residences are not suitable for hosting events such as late night parties or gatherings as the other residents will be disturbed.
You are expected to identify yourself to officials of the University if reasonably requested using your student card which should be carried with you at all times
You are expected to accept and be fully tolerant of the diversity of people living on campus
If you are over 18yrs you will be expected to represent yourself in normal day to day matters in the residences such as logging maintenance issues, renewing your key, paying your fees, making a request or complaint, using the facilities such as Laundry, Reception and Post Room etc. Parents and/or guardians should limit their interventions as far as possible and allow the resident to manage their own living environment.
Treat with respect the staff of the University who are providing Residences Services (for example Reception, Security, Maintenance, Cleaners, Inspectors Administrators, Professional and Management staff)
Please see the Behaviour Code page for all details on what is expected while you are living in the residences.
The following items are not allowed in the Residences:
Fire Alarms can be falsely triggered through the following means. Please be vigilant.
When you are cooking, make sure the kitchen is well ventilated.
See New Arrivals Overview for this information.
Please visit our Inventory page for links to our online inventory forms and details of what is provided in the apartments.
First Years and International Students
When you move in you will either get your student card coded with your access rights or a temporary keycard that lets you into your apartment and room. Your key will open the block door, apartment door and your bedroom door.
If you did not receive your student card at check in ,once you have registered and received your student card please let us know and your full access will be encoded onto your student card.
The temporary card you are given at check in will expire on Monday the 19th Oct 2020 so please ensure you have arranged to have your student card coded with your full access before this.
Continuing Students
When you arrive to check in staff will code your existing student card with access to your room so please ensure that you bring your student card to check in.
A replacement student card is available from the records office located in Humanity House on the South Campus.
Some contuining students may avail of contactless check in and if this is available for your room type we will email you to advise you in advance of check in.
Keycard Operating Instructions
Hold your key card in front of the reader on the lock. It will flash blue if it is updating = please contuine to hold it to the reader until it turns green.
A red light means that there is an issue with your access/card or the lock.
Do not leave your door unlocked unless you are in your apartment.
Problems with Keycards / Door Locks
All the apartment and bedroom door locks run on batteries.
If you see flashing green/red lights on your lock it requires attention, call into the reception to report it.
If a problem occurs after hours, call Residences Security for assistance if you can't get into your room.
Be responsible and look after your Student card/Access key:
Do not lose or break your key. There is a €20 charge to replace your student card and you need to do this at the records office in humanity house.
If we have to issue a temporary card there will be a €5 charge e.g. if you have mislaid your card or left it at home.
What to do if you lock yourself out of your room
During Reception Opening Hours 09.00-19.00 Monday to Friday
If you lock yourself out during the day, you can get a single opening key from the reception. These are keycards that allow you access to your block, apartments and bedroom once only.
You will be asked for ID if you request a single opening key.
Single opening keys can only be given to residents (not your guests)
Excessive use of the lock out system will be considered a breach of the licence to reside.
If you are locked out because you lost or broke your keycard, you need to replace the Student Card/Mycard first (Contact Student Records South Campus cost €20) and then we can add your room access at Reception.
A temporary keycard valid for one week can be issued at a cost of €5 but residents must not expect to use this process excessively e.g. more than twice.
There may be occasions when the reception closes during the day to deal with issues. In this situation, you may have to wait for the reception to re-open if you are locked out.
Lockouts Out of Hours
19.00 -09.00 Mon-Fri Weekends and holidays
Call Security 01 708 3929
If you have locked yourself out after 7pm during the week or at any time over the weekend, call Security 01 7083929 who will come to your assistance.
You must be at your apartment block when you ring Security for lockout assistance.
You will be asked for your name and room details on the phone. These must be provided and you will be asked to provide photo identification before
you can be let into your room.
Please take care not to lose your card or lock yourself out.
Excessive use of the lock out system may result in a behaviour warning being issued.
There will be times when the security person on duty is busy with emergencies. At these times, emergencies are prioritised and you may have to wait if you are locked out.
There are laundries in the following buildings:
River
Rye
Courtyard
There are instructional videos available online if you are not sure how to use the heating, hot water or ovens in the apartments.
You will also find link for and details of how to report maintenance issues online on the same page.
There are different systems for heating and hot water, depending on which apartments you live in.
The River & Courtyard Apartments
Rye Hall
Village Apartments
Cleaning
Due to Covid19 hygiene standards must be carefully observed by the residents to ensure your continued safety in your apartment.
Keeping your apartment clean is the responsibility of all residents.
Housekeeping Inspections
Your apartment will be inspected regularly during the year to check that it is being kept in a satisfactory condition.
It will also be checked to see if there has been any malicious damage or serious issues.
Apartments that fail inspections will be re-inspected. Failure of re-inspections will be considered a breach of the licence to reside.
Any cleaning that has to be arranged to return an apartment back to a satisfactory condition will be charged to all residents in an apartment.
Cleaning will be judged on the following scale:
0 = spotless,
1 = OK but a light clean is needed,
2 = not clean and unsatisfactory,
3 = unacceptable and very dirty.
Revised Housing Inspection Schedule Dec 2020
Ventilation
There are vents above the windows in the bedrooms and communal areas. These are there to prevent condensation building up which might result in mould/mildew around the window. It is advisable to leave the vents open at all times in order to prevent this occurring. Similarly, do not attempt to dry wet clothing on any heaters within the apartments.
Shower Drains
Shower drains are cleaned out by maintenance and housekeeping before residents move in. However with usage they can get blocked up and clogged with hair and dirt. You are responsible for keeping your shower drain clear of hair and dirt by regularly cleaning the drain.
Drop-in services are offered weekly during term time for all residents.
You may wish to drop-in to talk with the Residences team to discuss your room or facilities, your community, the quality of your living environment or any problems you may experience that you have not been able to sort out via the online services.
Drop-in services will be offered via TEAMS or ZOOM due to Covid19.
To make an appointment email residence.office@mu.ie.
Drop-in is offered weekly during term time for all residents
We encourage students to use the Drop-in support and welcome residents to include a student friend.
Other third parties (such as parents) are usually not appropriate to this setting and if your needs cannot be resolved or supported we will be able to help you to choose another University support service.
What to do if you lock yourself out of your room during Reception Opening Hours
What to do if you lock yourself out when reception is closed
For information on maintenance and links for reporting maintenance items online, please visit our maintenance page.
It is important that you feel at home in your apartment but due to Covid19 visitors are not a good idea.
No visitors to be invited for overnight stays
Visitors to be kept to a minimum during day time and always get consent from all the others in your household BEFORE extending a visitor invitation
Visitors may be in your own room but not in the shared spaces – keep it as short as possible
One family member is permitted to assist you with check-in and check-out
Residents who are found to have not complied with this guideline will be consiedered to have breached their Licence to Reside.
Collecting Post
Non-registered post and packages are delivered by the University Post room to the Reception during the day, Monday-Friday (September to early June only).
Post will be sorted into your Apartment Post Box in the Post Lobby- located on the Courtyard Plaza..
All residents of your apartment will have access to one Post Box which will bear the name of your apartment and for which you will be given a code at check-in.
Please do not give the Apartment address for items that require more security than a communal post box (e.g. Bank Card)
It is your responsibility to collect your own post.
Do not collect other residents’ post leave it in the Apartment Post Box for them to collect – please respect others post.
Your Access Card is needed to access the Post Lobby.
Registered or Recorded Delivery letters and packages will be given a designated Post Box, the details of which will be emailed to you. You will have 24hrs to collect it and may incur a charge.
Uncollected post within the time allowed or at the end of the year will be returned to sender.
Outgoing post is not accepted at the residences reception.
No Packages by Courier
Please note: The reception will not accept or sign for post / packages delivered by courier.
If you are ordering a package to be delivered by a courier to your apartment address, it is your responsibility to be there to collect it when it arrives.
If packages are to be delivered by An Post please ensure that it conforms to the maximum size 250mm x 550 x 250 and that it is not too heavy for one person to handle. Parcels delivered An Post and which conform to the size and weight requirements will be stored in a post box in the Post Lobby and you will receive an email with a code to open the box. All parcels must be collected within 24hrs of the email notification.
What is my address?
Your address should take the following format:
Name
Room Number and Hall (e.g. 10A Dodder Hall)
Apartments Complex (Courtyard/River / Rye / Village apartments)
Maynooth University
Maynooth
Co. Kildare
Postcode
Ireland
E.G., if your name is Mary Murphy and you live in 10A Dodder Hall, your address should looks like this:
Mary Murphy
10A Dodder Hall
River Apartments
Maynooth University
Maynooth
Co. Kildare
W23 CF70
Ireland
You can look up the postcode of your apartment on the eircode website.
Once the reception has closed for the day or weekend, Residences Security provide an emergency on-call service to all residents on campus. Issues they can assist you with include:
Lockouts are not considered an emergency but will be facilitated.
Residents that have an excessive number of lockouts will have a written warning and/or a fine issued to them.
Using the residences emergency on-call service
You can call if there is a noise disturbance or unauthorised event, need assistance with a welfare issue or emergency, hear a fire alarm and many other reasons.
ID is required by all residents calling for a lockout. You may be asked for ID at any time by Security / member of the Accommodation office or their agent.
You will be asked for your name and location when you call.
The on-call system is confidential and the details of any call you make will not be disclosed to any other resident.
Please note emergencies are prioritised during busy periods.
Residences Security Emergencies Out Of Hours: + 353 1 708 3929
*operational Mon-Fri 7pm-9am, 24 hrs weekend & holidays.
Not operational Mon-Fri 9am-7pm
Please note that Security officers wear body cameras on duty.
It is the responsibility of all residents to be vigilant and to make a effort to be conscious of safety in the apartments
Always be aware of your safety, particularly at night.
Please note that there are CCTV cameras in operation in and around the apartments and throughout the north and south campuses.
Security are available 24 hours a day on campus on their mobile unit: (01) 708 3929
All apartments on campus have wireless network access.
If you are due to move in, you can find all details on how to do this on our Check-In Information page.
Sometimes and for a variety of reasons students may find that they need to leave their campus accommodation before the end of their License to Reside has expired.
Early Departures
If you are living on Campus but now wish to leave your room early you need to cancel your room in writing. To do this please use the Early Departure form.
Here are some examples of early departures:
At the time of your departure you need to clean your room and take all your belongings from the bedroom and from the communal areas (including the fridge). Ensure that your room has been vaccumed and the bathroom cleaned. Never leave unwanted belongings behind - put them into the waste/recycling. If cleaners have to remove unwanted belongings you will be charged for this service.
Once you are ready to leave please check-out/sign out with Reception and that will trigger the housekeeping inspection and report.
Here is what we do when we receive the Cancel my Room confirmation from an Early Departure:
On receipt of your Early departure form confirming your departure the Residences Office will do the following:
1) Email early departure confirmation email to you.
2) Prepare your accommodation account to be squared off- i.e. check for cleaning /damage charges if required
3) Refunds if applicable will be made to the card used to pay for the accomodation
End of Licence Departures
At the end of the year/semester of your departure you need to clean your room and take all your belongings from the bedroom and from the communal areas (including the fridge and cupbords). Ensure that your room has been vaccumed and the bathroom cleaned. Never leave any unwanted belongings behind - put them into the waste/recycling. If cleaners have to remove unwanted belongings you will be charged for this service.
End of semester 1 inspections take place in December and January and end of year departures take place after the semester 2 exams have concluded.