Does employee satisfaction matter?

Thursday, April 29, 2021 - 11:45

Does employee satisfaction matter? New research with Prof. Joseph CouglanTreasa Kearney and Aileen Kennedy  shows that in utilitarian services, such as grocery, employee satisfaction may not be as important as is originally thought. Instead perceptions of price are more important for customer satisfaction. If interested download and read.

#research #marketing #retail #employeesatisfaction #customersatisfaction #prices