Working from home

Storage, Collaboration and Voice/Video calls, meetings or classes: An overview of using Microsoft Teams is available here. Microsoft Teams can be used for file storage and collaboration, and also used for voice/video calls, as well as online meetings & classes.

Accessing Services: The following services can be accessed without the need for VPN:

Email, OneDrive, Teams and all other Office 365 apps
Academic Database
RIS
Core Portal
Moodle
PAC
Hobsons
CAO Admissions
Student Web
Library

VPN Access: In a limited number of cases, you may require access to the VPN. In the case that you are granted access to the VPN services, please review the following usage guidelines;

Information about the VPN service can be accessed here.
As licenses are limited, please ensure to logout when VPN access is no longer required

Accessing Voicemail Off-campus: Your voicemail can be accessed remotely by dialling (01) 7083400 followed by # and your extension number and PIN.

Poor Network Connectivity?

The below is not a definitive list of solutions for a poor internet connection, but it is a good place to start. While IT Services cannot provide support for your home network connection, the following may help you make the best of your current internet connection. However, if you continue to experience poor speeds and difficulty connecting to online services, please contact your Internet Service provider (ISP).

Your home network connection is shared between all devices in your household. To make the most of this available network connection:
- reduce the number of connected devices, i.e. disconnect any phones, tablets, laptops, desktops, game consoles, etc. from your home wifi.
- avoid streaming content or gaming online while you or others in your household are working/studying. Streaming content on a smart TV or streaming music on your phone, can impact every connected device on the network.
- put your phone in airplane mode to limit the impact of any background apps which may be consuming your network resources.
Avoid opening several browsers and/or tabs at the one time, particularly if you need to upload or download content at the same time.
Sync files to your mobile or other device, so that you can view this content offline. See the following for more information: https://support.office.com/en-us/article/use-teams-for-schoolwork-when-bandwidth-is-low-5c5675f7-1b55-471a-9daa-ec1e6df38262
If you have access to an Ethernet network cable, plug your laptop/desktop directly into your broadband router rather than using wireless. This can improve the speed and reliability of the internet connection on this device. If using an Ethernet cable, place your laptop/desktop next to your router and avoid trailing cables across active pathways, creating hazards in your workspace.
If you experience any delays or issues when taking part in an online meeting, turn off your video feed if it is not needed.
Use the hotspot on your phone to connect your laptop or other device to internet access. Please be aware that depending on your phone plan, there may be a charge for this use of mobile data. Also, if you have an iOS device, you may wish to enable the low data mode setting, which can be applied on a per-network basis - see WiFi settings on your device to enable this.
Quit any apps, services or processes that may be running in the background on your laptop or other devices. Services such as Windows Updates and other software updaters can consume substantial network resources; before you start critical work that requires a network connection, make sure your device is fully up to date.
Certain malware can spread from one device to another, via a network connection. This malware can generate network activity that impacts your internet connection speed. To avoid this, make sure all devices connected to your home network are up to date, are scanned regularly for malware and have anti-virus installed and enabled.

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Poor Network Connectivity?