IT Services are currently providing support online and will continue to do so.
Service Desk is a web-based ticketing system, and the primary point of contact between IT Services and the University community. All staff and students of both MU and SPCM may use this service to raise an IT service request or support ticket. You may raise a ticket anytime 24x7, however the service is staffed from Monday – Friday, 9am – 1pm and 2-5pm, therefore, aside from the initial auto-reply, you will receive a response to your query during hours of availability only.
To log a ticket:
Shortly after you submit a ticket, you will receive an email confirmation from the system indicating that you have logged a ticket successfully and providing you with a ticket number.
For additional guidance on using Service Desk, see the following: Service Desk information and usage guide
The IT Services Student Support Team provide a dedicated chat service to students of MU and SPCM. This service is available Monday - Friday from 9am - 5pm. To use this service, click here and look for the 'ask' button.
Each and every item being returned or delivered to IT Services must be labelled with an Internal Delivery Label
If you do not have a ticket number please email servicedesk@mu.ie and a ticket number will be automatically generated and sent to you.