Service Desk Upgrade
Welcome to the Service Desk section of IT Services. We provide efficient and professional support of all the services offered by IT Services to Maynooth University staff, students and affiliates both on and off campus via the new MU Support Portal, which will go live 27th July 2022.
To facilitate go-live preparation of the new Support Portal, Service Desk will be unavailable from 1pm 26th July – 11am 27th July. Please do not email during this time as we are working on transferring the email account to new system.
MU staff and students can contact the IT Services Service Desk by emailing firstname.lastname@example.org or by logging a service request or reporting an incident (issue or fault) via the Support Portal. You can also call us on 01 708 3388.
You may raise an incident (issue or fault) or service request anytime 24x7, however the service is staffed from Monday – Friday, 9am to 5pm, therefore, aside from the initial auto-reply, you will receive a response to your query during hours of availability only.
The Self-Service functionality will enable incidents (issues or faults) to be resolved more quickly. You can use your Maynooth University log on details to access the Support Portal, to use the Self-Service functionality. You will also be able to find Knowledge Articles which may answer your query or provide you the information to resolve your incident (issue or fault) instantly.
Please see our initial Service Catalog (a list of services available) within the Support Portal. This list will be continuously expanded.
When you report an incident (issue or fault) or a service request, the system logs it with IT Services, where an IT Service staff member begins processing it. You can use a Self Service dashboard to track the progress of or add more information to a service request. You can also communicate with IT Services while the incident (issue or fault) or the service request is being worked on.