How does frontline employees' adaptability influence organizational performance during COVID-19?

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Friday, January 28, 2022 - 08:30

The study of Dr. Sanjay Singh and colleagues recently published in Technological Forecasting & Social Change explores the linkage between frontline employee adaptability and organizational performance during the COVID-19 pandemic from technological, emotional, and psychological perspectives. The key findings of this study suggest that managers in the organization should put much stress on making the frontline employees technically savvy and updated, which will help them handle unfavorable situations during any turbulent environment such as the COVID-19 pandemic. Furthermore, the study's findings ask organizations' managers to motivate the frontline employees to drive their emotions and passions to attain organizational goals. If you are interested in knowing more on this, please read the article Resource integration and dynamic capability of frontline employee during COVID-19 pandemic: From value creation and engineering management perspectives