Graham Young

IT Operations Service Transition Manager
Vodafone Ireland
Ireland
IT and telecoms
Masters of Electronic Engineering
2010

Communication skills and quick technical learning and ability. Project Management is essential for what I do. I learnt to manage projects effectively through my time in Maynooth. If you want to get a leg up in this industry I would advise also learning Prince 2 and ITIL foundation. It's essential in a Operational work-space and makes you stand out from the crowd. All customer focused experience is valuable too and never sell yourself short, if you've worked in a shop or a supermarket you've learnt skills in customer awareness in a direct way, show you've got that experience so use it for your CV

(updated July 2015)