Workbench is an online facility available to all staff where centralised links to the most commonly used applications along with a number of applications that allow ease of access and management to student information and other staff utilities.
To request user access to student and staff information please log your request through ServiceDesk
Moodle is the University's e-learning system. The service is hosted and maintained by IT Services, and jointly managed with the Centre for Teaching an Learning (CTL). Staff and student support is provided by the CTL's Moodle Support team.
Student Administration System - ITS (Integrator)
ITS is the Student Administration System which holds both course and student information. Students can access their personal information on ITS through student web services. Student biographical and class list information displayed in workbench comes directly from ITS.
To request user access to ITS please log your request through ServiceDesk
Research Information System (RIS)
The Research Information System delivers a set of tools enabling academic staff manage their personal research profiles and track progress of submitted research proposals. -
To request user access to RIS please select the following link Research
The academic database is an application framework that manages the academic structure and update workflow. It is managed centrally and access distributed to members of staff in the departments to update module content and subject curriculum.
Finance System - JD Edwards (JDE)
JDE is the finance system used by the University.
Access to JDE is restricted to authorised staff members. To request user access to JDE please log your request through ServiceDesk.
MyCard is the Maynooth campus smart card used by both students and staff. More information on MyCard
Use the following link complete a Business Case to request an upgrade, replacement or procurement of a key University business application.
Email & Collaboration Tools
There are many ways to communicate with different parties both within and outside the University including email, mailing lists along with voice services for fixed and mobile telephony including conference calls at your desktop phone.
All-staff and all-student/qualification lists are available through Office365, and are restricted lists. They are automatically updated nightly.
The previous mailing lists for specific subjects/modules are no longer available. It is recommended that staff use Moodle to communicate with specific student modules/groups. Moodle provides course spaces for each subject and module, with all-student course spaces per department available on request. Material should then be uploaded to Moodle, or if already online, post the relevant link in the course space.
Mailing lists can be setup upon request, of the form <listname>@lists.mu.ie. Membership must consist of University affiliated addresses (e.g., @mu.ie, @mumail.ie) - if you need to set up a mailing list containing third party (non Maynooth University) addresses, we recommend using a HEAnet hosted list-
Accounts and Access
Your University logon account is used to access systems including email, wireless, Moodle and workbench. You can change your password on campus at the following:
Internet, Wireless and Network
To stay connected, many systems and services are available whether you are using a desktop, laptop or are on or off campus. For access when off campus, you will need to apply for access to the MU myVPN service, please log a call through Servicedesk or email email@example.com to request access.
Storage and Printing
All staff and students are provided with a personal drive (X) for file storage and each Department and Office is also provided with a shared storage drive. In addition, shared storage drives for specific meeting groups or projects are available. Should you require a shared storage drive to be made available, please contact ServiceDesk with
- the name of the drive and
- the logon username for each member
Windows - map a storage drive
Mac - map a storage drive
Upon request students and staff may access storage drives off campus using WebDisk or the myVPN service. For access to both of these you will need to contact ServiceDesk.
Student printing service is provided via the Copy & Print Service.
X Drives - Self Restore of Data
Previous Versions provides a Self Restore Service for you to restore files and folders on your X Drive in case the originals are lost, damaged, or deleted.
Instructions on how to do this for Staff X drives can be found here
Instructions on how to do this for Student X drives can be found here
Hardware & Software
IT Services acts as a point of contact for contracts of the purchase of mobiles, laptops, tablets, desktops, printers and supported software. Please contact ServiceDesk for details.
Hosting & Data Centre
The Data Centre, opened in 2009, is a state of the art high density hosting facility with efficient power, cooling and environmental management to meet the IT needs of the University and Research community. For more information, to arrange a visit or to discuss your Department or Project co-lo or hosting requirements, please contact us via the ServiceDesk.
We all create and use data in our work at the university. Data can take different forms including, but not limited to documents, spreadsheets, images, media files or presentations. Each user has a responsibility to maintain and protect the data s/he uses as a member of the University community.
Data can be compromised or destroyed in many ways. Some examples include:
- Virus infection
- Ransomware infection
- Disk failure
- Accidental deletion
- Theft of the computer or other device it is stored on
- Deliberate deletion by third party
When data is damaged or lost, there is a corresponding loss to both the user concerned and to the University.
Users of data can limit the likelihood of data loss by taking some simple precautions.
- Back up your data regularly
- If you back up data to an external device, always disconnect it when not conducting a back-up
- External media such as hard drives or USB keys holding data should be stored in a locked environment
- Be careful about what websites you visit
- Beware of email attachments from senders you do not know or unusually named attachments from known senders
- Beware of using computers other than those provided to you by Maynooth University.
- If you have occasion to work on a personally owned device at home, please ensure that it has the latest operating system and software patches installed and that the anti-virus protection is up-to-date.
- Beware of downloading free software from the internet. Programs and apps that are provided for free may have malicious content packaged inside of them.
- Exercise caution when using open, free public wireless networks.
- Exercise caution when using Internet cafe style computers.
- If you are suddenly prompted to run an application on your device, refrain from doing so unless you know exactly what it is and are satisfied that it is part of some process you are currently running.
- To take advantage of the best and secure user experience for email we recommend using Maynooth University’s O365 service
If you feel that your computer may be infected with a virus or ransomware:
- Switch it off immediately
- Contact IT Services immediately (ServiceDesk 3388)
Frequently Asked Questions about Data Security
You can find more detailed information about Data Protection in Maynooth University at
and about the Data Protection Act 1988 (Amendment) Act 2003 at
It is University policy that laptops should be encrypted for the protection of data in case a laptop went missing.
Maynooth University uses different software packages to encrypt laptops.
For more general information about Data Security, please visit the Data Commissioner's webpage www.dataprotection.ie.