- IT Services Administration deals with all IT related purchasing - pricing queries, order placing, order tracking, invoice payments and internal billing (all pricing is in conjunction with ICT Frameworks and the Procurement Office)
- All IT Services managed software, hardware, and maintenance contracts are managed internally by the Administration
- All software and hardware stock are controlled by Administration
Reception provides all front desk services and support to staff and students over the telephone and in person at the IT Services Reception.
The ICT Infrastructure team provides of range of infrastructure and communication services including Data Centre, network - wired and wireless, voice, email, servers, storage and backup/recovery. The team supports the technical aspects of web systems.
Information Systems are responsible for the support of the University Administration systems. These systems includes student, staff (HR & payroll), Financial, security, timetable and alumni systems.
User Support provides computer related support and services to all staff and registered students on campus, these include:
- advice on the purchasing of software and hardware,
- installation and repair of software and hardware,
- testing new software and hardware,
- managing the PACRs.
User Support Services:
Advice on Purchasing Hardware and Software:
User's seeking advice on recommended hardware or software should contact User Support through ServiceDesk
Installing Hardware and Software:
All related products purchased via the Computer Centre will be prepared and installed by User Support. Windows and Office are supplied on all new machines plus any additional software purchased by the end user' all new computers will also be connected to the college network and any printer purchased will be connected and tested.
A Helpdesk service available to all staff and students is provided from 9.30-13:00 and 14:00-17:00 by telephone on 01 708 3388 / firstname.lastname@example.org.
A ticket will be opened, an advisor will make contact to deal with the problem.
Once you have contacted ServiceDesk with your problem, a member of User Support will be in contact, they will attempt to fix the problem by phone firstly, however if the problem is continuing to occur the advisor will call to the user. Hardware and Software that was purchased through the Computer Centre will be supported, if you have purchased directly from the manufacturer or other sources this will not be supported.
User Support will look after the entire Desktop Computer, Laptop, Printer, Scanner and other hardware components purchased through the Computer Centre. Software supported includes, the Operating System standard office applications and a range of Adobe software products, applications that are ordered via the Computer Centre but specialised in by the department, may be not fully supported.
Testing new Hardware and Software:
Computer Hardware and Software changes rapidly. To be up to date and to recommend products, User Support screens the market and looks for new or better versions. If it is possible the products will be tested in a safe environment to ensure that this new product will work safely within the University.