Prof Joseph Coughlan

School of Business

Professor

School of Business Building
23
(01) 474 7560

Biography

Joseph is the Professor of Marketing at Maynooth University. His previous academic appointment was as Head of School at Dublin Institute of Technology and he has held visiting appointments at University of Massachusetts Dartmouth and at the Financial University of the Government of the Russian Federation in Moscow. He received his PhD in Operational Research and Marketing from Warwick Business School. He also holds BComm (Accounting) and a Masters in Management Science from UCD and has been placed nationally and internationally in the final examinations of the Association of Chartered Certified Accountants (ACCA). He was also awarded an Honorary Professor award from the Dublin Institute of Technology. Joseph's core research area is in how organisations build and sustain mutually beneficial relationships and his work on this and other marketing related topics has been published in international peer reviewed journals. Follow Joseph on Twitter: @josephcoughlan

Research Interests

Relationship Marketing, Services Marketing, Customer satisfaction, Services environments, Online Retail

Book Chapters

  Year Publication
2014 'The effects of the global financial crisis on the Shanghai stock market'
Kong, S. Morales, L. Coughlan, J. (2014) 'The effects of the global financial crisis on the Shanghai stock market' In: The Globalization of Chinese Business. Implications for multinational investors. Oxford: Chandos Publishing. [Details]
2007 'Teaching Philosophy Statements: A guide'
Fitzmaurice, M. Coughlan, J. (2007) 'Teaching Philosophy Statements: A guide' In: Teaching Portfolio Practice in Ireland, A Handbook. [Details]
1998 'The Internet: Implications for Marketing and Direct Marketing'
Redmond, J. Coughlan, J. (1998) 'The Internet: Implications for Marketing and Direct Marketing' In: Direct Marketing in Ireland. Dublin: Oak Tree Press. [Details]

Peer Reviewed Journals

  Year Publication
2019 'Brent Crude Oil Prices Volatility during Major Crises'
Zavadska, M; Morales, L; Coughlan, J (2019) 'Brent Crude Oil Prices Volatility during Major Crises'. Finance Research Letters, [DOI] [Details]
2019 'Oil Sector Spillover Effects to the Kuwait Stock Market in the context of uncertainty'
Abdulrazzaq, Y; Morales, L; Coughlan, J (2019) 'Oil Sector Spillover Effects to the Kuwait Stock Market in the context of uncertainty'. Economics, Management & Financial Markets, 14 (1):21-37 [DOI] [Details]
2018 'Does it pay to be proactive? Testing proactiveness and the joint effect of internal and external collaboration on key account manager performance'
Murphy, L; Coughlan, J (2018) 'Does it pay to be proactive? Testing proactiveness and the joint effect of internal and external collaboration on key account manager performance'. Journal of Personal Selling and Sales Management, 38 (2):205-219 [DOI] [Details]
2018 'The Lead–Lag Relationship between Oil Futures and Spot Prices—A Literature Review'
Zavadska, M; Morales, L; Coughlan, J (2018) 'The Lead–Lag Relationship between Oil Futures and Spot Prices—A Literature Review'. International Journal of Financial Studies, 6 (4) [DOI] [Details]
2016 'Investigating the effects of shyness and sociability on customer impulse buying tendencies: The moderating effect of age and gender'
Dhaundiyal M.;Coughlan J. (2016) 'Investigating the effects of shyness and sociability on customer impulse buying tendencies: The moderating effect of age and gender'. International Journal of Retail and Distribution Management, 44 (9):923-939 [DOI] [Details]
2013 'Technology readiness in a B2B online retail context: An examination of antecedents and outcomes'
Vize R. Coughlan, J. Kennedy, A. Ellis-Chadwick F. (2013) 'Technology readiness in a B2B online retail context: An examination of antecedents and outcomes'. INDUSTRIAL MARKETING MANAGEMENT, 42 :909-918 [IR Link] [Details]
2013 'The Servicescape as an Antecedent to Service Quality and Behavioral Intentions'
Hooper D. Coughlan, J. Mullen, M. (2013) 'The Servicescape as an Antecedent to Service Quality and Behavioral Intentions'. JOURNAL OF SERVICES MARKETING, 27 :271-280 [IR Link] [Details]
2012 'An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context'
Kearney, T. Coughlan, J. Kennedy, A. (2012) 'An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context'. IRISH JOURNAL OF MANAGEMENT, 32 :71-91 [IR Link] [Details]
2010 'Business process change in e-government projects: a case study of the Irish Land Registry'
Kennedy, A.Coughlan, J.Kelleher, C. (2010) 'Business process change in e-government projects: a case study of the Irish Land Registry'. ELECTRONIC JOURNAL OF E-GOVERNMENT, 6 :9-22 [IR Link] [Details]
2010 'Including the customer in efficiency analysis: evidence of a hybrid relational-transactional approach'
Coughlan, J. Shale, E Dyson, RG (2010) 'Including the customer in efficiency analysis: evidence of a hybrid relational-transactional approach'. INTERNATIONAL JOURNAL OF BANK MARKETING, 28 :136-149 [IR Link] [Details]
2010 'Developing Subsidiary Contribution to the MNC - Subsidiary Entrepreneurship and Strategy Creativity'
Sharkey-Scott, P. Gibbons, P. Coughlan, J. (2010) 'Developing Subsidiary Contribution to the MNC - Subsidiary Entrepreneurship and Strategy Creativity'. JOURNAL OF INTERNATIONAL MANAGEMENT, 16 :328-339 [IR Link] [Details]
2009 'Structural Equation Modelling: Guidelines for Determining Model Fit'
Hooper, D.Coughlan, J.Mullen, M. (2009) 'Structural Equation Modelling: Guidelines for Determining Model Fit'. Electronic Journal on Business Research Methods, 6 [IR Link] [Details]
2008 'Do different industries report Corporate Social Responsibility differently? An investigation though the lens of stakeholder theory'
Sweeney, L. Coughlan, J. (2008) 'Do different industries report Corporate Social Responsibility differently? An investigation though the lens of stakeholder theory'. JOURNAL OF MARKETING COMMUNICATIONS, 14 :113-124 [IR Link] [Details]
2006 'Online shopping portals: An option for traditional retailers?'
Kennedy, A Coughlan, J (2006) 'Online shopping portals: An option for traditional retailers?'. INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, 34 :516-528 [IR Link] [Details]
1999 'Airline overbooking in the multi-class case'
Coughlan, J. (1999) 'Airline overbooking in the multi-class case'. JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY, 50 :1098-1103 [IR Link] [Details]

Conference Publications

  Year Publication
2017 The importance of integrating quantitative research methods to understand commodity business finance
Zavadska M.;Morales L.;Coughlan J. (2017) The importance of integrating quantitative research methods to understand commodity business finance Proceedings of the European Conference on Research Methods in Business and Management Studies , pp.468-477 [Details]

Conference Contributions

  Year Publication
2018 Teaching Whilst Leading: Why Do University and Business School Leaders Teach (or not)?.
McNamara, P., Nolan, P., Hood, A., Ritter, B. and Coughlan, J. (2018) Teaching Whilst Leading: Why Do University and Business School Leaders Teach (or not)?. [Oral Presentation], International Management and Organisational Behaviour Teaching Society conference, Maynooth University [Details]

Honours and Awards

  Year Title Awarding Body
2010 Research Fellowship Dublin Institute of Technology
2015 Honorary Professor Dublin Institute of Technology
1997 Placing in Final Examinations Association of Chartered Certified Accountants

Committees

  Committee Function From / To
IAFA Council Chair 2015 / 2016

Education

  Year Institution Qualification Subject
2006 University of Warwick Doctor of Philosophy Operational Research & Marketing
1994 University College Dublin Master of Science Operational Research
1993 University College Dublin BComm Commerce (Accounting)

Languages

  Language Reading Writing Speaking
French Functional Basic Functional

Recent Postgraduates

  Graduation Student Name University Degree Thesis
2018 Miroslava Zavadska Dublin Institute of Technology (DIT), IRL PhD Understanding Crude Oil Spot and Future Prices Dynamics during times of Major Crisis
2016 Chao Ji Dublin Institute of Technology (DIT), IRL PhD The impact of business environment factors on supply chain buyer-supplier relationships and supply chain performance
2018 Yousef Abdulrazzaq Dublin Institute of Technology (DIT), IRL PhD An Analysis of the Effects of Political Events on Oil Price Volatility and Consequential Spillover Effects on Selected GCC Stock Markets: An Emphasis on the Case of Kuwait
2018 Ashraf Al-habsi Dublin Institute of Technology (DIT), IRL PhD Developing and Assessing the Drivers of Usage of Computer-Assisted-Audit-Techniques (CAATs) and the factors that impact Audit Quality perceptions in Government Internal Audit
2015 Irene Neville Dublin Institute of Technology (DIT), IRL PhD “Looking inside the ‘Black Box’: The Influence of Heuristics and Routines on the Work of Financial Analysts. A Strong Structuration Perspective”.
2014 Lesley Murphy Dublin Institute of Technology (DIT), IRL PhD An Examination of the Individual Attributes of a Key Account Manager that Influence Collaborative Activities and Relational Drivers
2013 Treasa Kearney Dublin Institute of Technology (DIT), IRL PhD Incorporating Environmental Stimuli into the Service Profit Chain in a Retail Grocery Context: A Structural Equation Modelling Approach
2012 Mayank Dhaundiyal Dublin Institute of Technology (DIT), IRL PhD Re-Conceptualizing Alliance Management Capability and its Link to Performance: The Mediating Role of Relationship Capital
2012 John G. Golden Dublin Institute of Technology (DIT), IRL PhD Investigating the Outcomes of Leadership Development – a Contextual Approach
2012 Roisin Vize Dublin Institute of Technology (DIT), IRL PhD Exploring Relationship Quality (RQ) in an online B2B retail context: A Structural Equation Modelling Approach
2010 Lorraine Sweeney Dublin Institute of Technology (DIT), IRL PhD Corporate Social Responsibility (CSR) and an Examination of the Relationship between CSR and Financial Performance using Structural Equation Modelling (SEM)
2008 Daire Hooper Dublin Institute of Technology (DIT), IRL PhD The Influence of the Servicescape on Post-Consumption Processes: A Structural Equation Modelling Approach