Maynooth University Student Residences

All residents are registered with the RESIDENTIAL TENANCIES BOARD. 

Once the registration is completed (usually by end November annually) the Residential Tenancies Board will write to each resident (by paper letter) to your registered address (Block Name, Apartment number, Room Letter) with details of your registration number. These letters are produced by the RTB and delivered into your Apartment post box in the Post Lobby in Courtyard Plazza near Residences Reception.  This is an important letter and should be collected by you and held safely. In particular you will need this detail if you want to claim tax relief on your rent or if you want to make a submission to the RTB.  If you misplace the letter you will need to contact the RTB for a copy - the Residence Office does not receive or hold copies.

For Tax purposes please note that your rent is receipted in your Resident Account on your Financial Statement which can be found in your online self-service resident account. Login details are sent to you when you book your room and can be found in your email history. 

Tax Number for your Landlord is as follows:

Courtyard Apartment/River Apartments/ Rye Hall Apartments: 9587715A
Village Apartments: 0064962V

Address of your Landlord for All Apartments:  Residence Office, Student Residences, Courtyard Plaza, North Campus, Maynooth University, Maynooth Co Kildare
Email Address: Residence.office@mu.ie
Phone Number: 01 706 3365
 

Once you have booked a room on Campus we send you two emails:

• A Create My password email which has a link to allow you create a password to your residents account
• A Booking Confirmation email. This is a very important email as it gives you instructions about how to complete your booking and turn it into a Licence to Reside which in turn allows you to live on campus for the occupation period booked.

You will find your USERNAME and a LINK  that allows you to access your private resident account in the booking confirmation email. 
This is where you will find everything you need to become a resident and to operate your residency. All the form links and notices will be on your Residents Account. Take a moment to peruse this account so that you become familiar with all the information that it contains and so that you know where to go for updates.

YOUR ONLINE RESIDENTS ACCOUNT contains the following information:

HOME SCREENS

• A history of all the emails we will send you from your account
• Your TO DO LIST(must be completed prior to check in)
• Your booking summary and Your Licence to Reside - this tells you what room type and name of room you booked and the date you booked and for what period - Licence is to be signed.

FINANCIAL SCREENS

• Payment History
• Pay Here - this is a link to the banking screen that allows you to pay online for charges on your accommodation account
• Statement - This is your RENT BOOK.  It tells you when your rent is due and paid and can be used as a future Landlord Reference as it contains all the information about your residence that your next landlord wants to know. It is advisable to print this off before you leave at the end of your occupancy. It will remain available for about 2 years after you leave -  but best not to wait - print it before you leave.

HELP SECTON

• Link to Log Maintenance issue
• Data Amendments form
• Inventory check list
• Sign out the day you depart
• Ask us for Key Access for your mobile phone Form
• Early Departure Notice (Use top cancel your room early - Use this Form once the Licence has Commenced if you wish to leave before the expiry date of your Licence)
• Cancel my Booking (Use if you wish to cancel before your Licence Commcnces (uaully before check-in but not always)

 Here is the LINK to the login screen for the RESIDENTS ACCOUNT.
 

The Residences Reception
The Residences Reception is the first point of call for all residents on campus. 
It is located on the courtyard Plaza at the base of the Birch Tower.

We would ask that as a first instance you email your query (residences.reception@mu.ie) rather than attending in person and we will try to resolve the issue for you as quickly as possible
 

• General queries
• Lockouts
• Maintenance follow up

Residences Reception Opening Hours
 

Online Services

• Maintenance online reporting
• How-to videos
• Inspections schedules
• News and updates
• Resident’s information page: bookmark/ add to homescreen
• Your Resident Account
• E Induction
• Checkin Check out Information
• Residence Handbook

YOUR COMMUNITY
Living on Campus is a wonderful opportunity.  Each resident contributes to how the living and learning community evolves in any one year.  The community is established and maintained by achieving an appropriate balance between each resident’s individual interests and the common good of the all the residents.  The balance between independent living within the community and respect for fellow residents is key to a superior student experience.

While living on Campus you are part of a community and as such you have a responsibility to play your part - for example:

• respecting others privacy and need for quiet
• keeping the common areas sufficiently clean and tidy (Hall, Kitchen and Lounge area and/or shared bedrooms and shared bathrooms)
• reporting any risks to safety, a person’s wellbeing, fire or maintenance issues of which you become aware using the prescribed protocol as contained in the Residences Handbook
• reporting any illegality, disorder or noise that affects you or other residents (using prescribed protocol)
• you are responsible for any guests you invite into residences and should ensure your visitors' behaviour falls within the expected norms as set out in the handbook and Licence to Reside
• managing your own belongings and keeping your bedroom door locked at all times
• engaging with  fellow residents to maintain the peaceful enjoyment of the residence for all
• limiting your use of alcohol to a reasonable and responsible level and being responsible for your own behaviour

The Residences are not suitable for hosting events such as late night parties or gatherings as the other residents will be disturbed.
​You are expected to identify yourself to officials of the University if reasonably requested using your student card which should be carried with you at all times
You are expected to accept and be fully tolerant of the diversity of people living on campus
If you are over 18yrs you will be expected to represent yourself in normal day to day matters in the residences such as logging maintenance issues, renewing your key, paying your fees, making a  request or complaint, using the facilities such as Laundry, Reception and Post Room etc. Parents and/or guardians should be encouraged to limit their interventions as far as possible and allow the resident to manage their own living environment.
Treat with respect the staff of the University who are providing Residences Services (for example Reception, Security, Maintenance, Cleaners, Inspectors Administrators, Professional and Management staff)

Please see the Behaviour Code page for all details on what is expected while you are living in the residences.

• Familiarise yourself with the evacuation route for your building. There are notices in each block and on the back of each apartment front door. 
• In the event of a fire alarm activation, evacuate the building immediately and in an orderly fashion. 
• Please see the Health and Safety page for details of action to take in the event of a fire.
• Do not tamper with any fire equipment: door closers, fire blankets, fire extinguishers. Malicious tampering will result in disciplinary action.
• All residents are expected to co-operate fully with fire drills. 

 
The following items are not allowed inside the Residences:

• Candles or any device that creates an open flame.
• Chip pans.
• Open bar portable
• Fan heaters
• Cookers or kettles in bedrooms.
• Oil lamps.
• Incense Burners
• Cigarettes and e-cigarettes
• Matches and Lighters
• Faulty Electrical Goods

 
Fire Alarms can be falsely triggered through the following means. Please be vigilant.

• Fumes / smoke from cooking
• Burnt toast, food and grill pans
• Heat from showers in en-suite bathrooms when the door is open into the bedroom.
• Aerosols– do not use near a detector or source of heat
• Heaters on the list above.
• Covering storage heaters– do not cover with clothes or other materials. 

 
When you are cooking, make sure the kitchen is well ventilated.

• Do not leave the cooker / toaster unattended when in use. 
• If you are called away when cooking, remove any food from the heat source and switch off the cooker.
• Clean the cooker / toaster regularly after us. 
• Do not allow grease or crumbs to build up.  

See New Arrivals Overview for this information.

Please visit our Inventory page for links to our online inventory forms and details of what is provided in the apartments.

Access to your accommodation is via an APP on your Phone.

In order for the Residence Office to send an access key to a resident, the resident must have downloaded and registered the JustIN Mobile App on their smartphone.
JustIN Mobile - Android https://play.google.com/store/apps/details?id=com.saltosystems.justin 
JustIN Mobile - iPhone https://apps.apple.com/ie/app/justin-mobile/id960998088 

How to Download the Just In Mobile APP -  How to use SALTO JustIN Mobile APP

After you download the APP you need to register your mobile number on the mobile phone details form

This is to let us know what number you wish for us to send the key to- please note we cannot receive this number by email - you must complete the form.

You will then receive a key to your phone- open the APP, accept the key and complete  the process by verifing your number- (you receive a verification code to your phone as part of this process).

Your key (either card or Phone) will open the block door, apartment door and your bedroom door. 

Keycard Operating Instructions
Hold your key card or open the APP and hold the green circle in front of the reader on the lock. It will flash blue if it is updating = please contuine to hold it to the reader until it turns green.
A red light means that there is an issue with your access/card or the lock.
Do not leave your door unlocked unless you are in your apartment.

 
Problems with Keycards / Door Locks
All the apartment and bedroom door locks run on batteries.
If you see flashing green/red lights on your lock it requires attention, call into the reception to report it.
If a problem occurs after hours, call Residences Security for assistance if you can't get into your room.

Be responsible and look after your Access key and do not give your key to anyone else.

Do not lose or break your key. Ensure that your phone is charged and with you if you require access.
If we have to issue a temporary card there will be a €5 charge e.g. if you have mislaid your KEY or left it at home.

What to do if you lock yourself out of your room

 
During Reception Opening Hours 09.00-17.00 Monday to Friday

If you lock yourself out during the day, you can get a temp access card from the reception (€5 charge). These are keycards that allow you access to your block, apartments and bedroom once only.

You will be asked for ID if you request a temp access card.
Temp access cards can only be given to residents (not your guests)
Excessive use of the lock out system (over 5 times) will be considered a breach of the licence to reside.

There may be occasions when the reception closes during the day to deal with issues. In this situation, you may have to wait for the reception to re-open if you are locked out.

Lockouts Out of Hours  

17.00 -09.00 Mon-Fri Weekends and holidays 

Call Security 01 708 3929

If you have locked yourself out after 17.00 during the week or at any time over the weekend, call Security 01 7083929 who will come to your assistance. 

You must be at your apartment block when you ring Security for lockout assistance.
You will be asked for your name and room details on the phone. These must be provided and you will be asked to provide photo identification before
you can be let into your room.

There will be times when the security person on duty is busy with emergencies. At these times, emergencies are prioritised and you may have to wait if you are locked out.
 

There are laundries in the following buildings available to residents of all blocks:

River

• Main River Laundry 

Courtyard

• Beside Alder

 Please see 'Lets get started' guide and video for further details

• The Laundries are operated by Circuit Laundries
• Payment is via an APP
• Customer Service is available 24/7 via the APP
• You will have to provide your own detergent (capsules & liquid only).
• You will need your mobile access key to gain access to the laundries.
• Do not leave laundry unattended. The Managment accept no responsibility for lost or stolen items.
• Do not leave your laundry in machines overnight.
• Always tidy up the laundry before you leave - dispose of any waste and take all your belongings with you. 

Cleaning

Hygiene standards must be carefully observed by the residents to ensure your continued enjoyment and safety in your apartment.  

You are soley responsible for your own room (and en-suite bathroom if you have one).

• All residents are responsible for cleaning common areas: Kitchen, hall, boiler room and bathrooms if they are communal. Make sure the windows are kept clean at all times.
• Residents are also responsible for ensuring the apartment block is kept clear of rubbish and obstructions.
• Do not let bins accumulate in your apartment.
• It is a good idea to arrange a rota in the apartment for cleaning the communal areas and bringing out the bins each week. 
• Residents are expected to keep communal areas clean and tidy for any new arrivals during the year

Housekeeping Inspections
Your apartment will be inspected regularly during the year to check that it is being kept in a satisfactory condition. 
It will also be checked to see if there has been any malicious damage or serious issues. 
Apartments that fail inspections will be re-inspected.  Failure of re-inspections will be considered a breach of the licence to reside.
Any cleaning that has to be arranged to return an apartment back to a satisfactory condition will be charged to all residents in an apartment. Sem II Housekeeping Inspection  
Cleaning will be judged on the following scale:
0 = spotless,
1 = OK but a light clean is needed,
2 = not clean and unsatisfactory,
3 = unacceptable and very dirty.
 

• Getting a score of 2 or 3 qualifies as a fail. 
• Apartments that fail will be re-inspected. 
• If an apartment fails re-inspection, cleaners will be brought in to return the apartment to a satisfactory condition. The cost of cleaning will be divided amongst all residents in an apartment. 

Ventilation
There are vents above the windows in the bedrooms and communal areas.  These are there to prevent condensation building up which might result in mould/mildew around the window.  It is advisable to leave the vents open at all times in order to prevent this occurring.  Similarly, do not attempt to dry wet clothing on any heaters within the apartments.
 
Shower Drains
Shower drains are cleaned out by maintenance and housekeeping before residents move in.  However with usage they can get blocked up and clogged with hair and dirt. You are responsible for keeping your shower drain clear of hair and dirt by regularly cleaning the drain.

There are instructional videos available online if you are not sure how to use the heating, hot water or ovens in the apartments.
You will also find link for and details of how to report maintenance issues online on the same page.

There are different systems for heating and hot water, depending on which apartments you live in.

The River & Courtyard Apartments

• There are central gas boilers for heating and hot water.
• They are not accessible by residents.
• The boiler is set to come on at certain times during the day (Auto setting)
• Individual controls in each apartment allows you to adjust timing.
• There is an electric immersion as back up for hot water in the River Apartemnts.

Rye Hall

• The heating and hot water use electricity.
• The hot water is timed to come on in the morning. You can turn it on again in the evening if you need to. 
• To turn on the wall heaters, press the switch on the wall

Village Apartments

• The heating and hot water use electricity.
• There are two tanks for the immersion, turn one on when you want hot water. Turn on both when you are using the shower.
• The wall heaters are timed storage heaters. Make sure you turn on the switch at the wall.  

For information on maintenance and links for reporting maintenance items online, please visit our maintenance page.

Drop-in services are offered weekly during term time for all residents. 

You may wish to drop-in to talk with the Residences team to discuss your room or facilities, your community, the quality of your living environment or any problems you may experience that you have not been able to sort out via the online services.

Drop-in services will be offered via TEAMS due to Covid19. Please make a submission in advance of this meeting if your reason for the meeting is to discuss a breach of licence.

To make an appointment email residence.office@mu.ie. 

Drop-in is offered weekly during term time for all residents

We encourage students to use the Drop-in support and welcome residents to include a student friend.
Other third parties (such as parents) are usually not appropriate to this setting and if your needs cannot be resolved or supported we will be able to help you to choose another University support service.

Once the reception has closed for the day or weekend, Residences Security provide an emergency on-call service to all residents on campus. Issues they can assist you with include:

• Medical emergencies.
• Welfare Issues.
• Noise Complaints.
• Maintenance Emergencies.

Lockouts are not considered an emergency but will be facilitated.
Residents that have an excessive number of lockouts will have a written warning and/or a fine issued to them.

Using the residences emergency on-call service
You can call if there is a noise disturbance or unauthorised event, need assistance with a welfare issue or emergency, hear a fire alarm and many other reasons.
ID is required by all residents calling for a lockout. You may be asked for ID at any time by Security / member of the Accommodation office or their agent.
You will be asked for your name and location when you call.
The on-call system is confidential and the details of any call you make will not be disclosed to any other resident.
Please note emergencies are prioritised during busy periods.

Residences Security Emergencies Out Of Hours: + 353 1 708 3929
*operational Mon-Fri 5pm-9am, 24 hrs weekend & holidays.
Not operational Mon-Fri 9am-5pm

Please note that Security officers wear body cameras on duty.

It is the responsibility of all residents to be vigilant and to make a effort to be conscious of safety in the apartments
Always be aware of your safety, particularly at night.

• Do not allow anyone into your apartment that you don’t know.
• Do not leave block doors open in the Residences.
• Do not allow tailgating into buildings.
• Keep your apartment door closed and locked at all times.
• Make sure your bedroom door is locked, particularly when you are not in your apartment. 
• Your possessions are not covered by insurance in the apartments.  It is your responsibility to ensure the your possessions are insured. 
• Keep valuables locked away and out of sight.
• Do not give your keycard to anyone else to use. 
• Do not leave windows open, particularly on the ground floor.

 
Please note that there are CCTV cameras in operation in and around the apartments and throughout the north and south campuses.
 
Security are available 24 hours a day on campus on their mobile unit: (01) 708 3929 
 

It is important that you feel at home in your apartment but due to Covid19 visitors are not a good idea.

No visitors to be invited for overnight stays
Visitors to be kept to a minimum during day time and always get consent from all the others in your household BEFORE extending a visitor invitation
Visitors may be in your own room but not in the shared spaces – keep it as short as possible
One family member is permitted to assist you with check-in and check-out
Residents who are found to have not complied with this guideline will be consiedered to have breached their Licence to Reside.

Collecting Post

Non-registered post and packages are delivered by the University Post room to the Reception during the day, Monday-Friday (September to early June only).
Post will be sorted into your Apartment Post Box in the Post Lobby- located on the Courtyard Plaza..
All residents of your apartment will have access to one Post Box which will bear the name of your apartment and for which you will be given a code at check-in.
Please do not give the Apartment address for items that require more security than a communal post box (e.g. Bank Card)
It is your responsibility to collect your own post.
Do not collect other residents’ post leave it in the Apartment Post Box for them to collect – please respect others post.
Your Access Key is needed to access the Post Lobby.
Registered or Recorded Delivery letters and packages will be given a designated Post Box, the details of which will be emailed to you. You will have 24hrs to collect it and may incur a charge.
Uncollected post within the time allowed or at the end of the year will be returned to sender.

Outgoing post is not accepted at the residences reception.

No Packages by Courier

Please note: The reception will not accept or sign for post / packages delivered by courier.

If you are ordering a package to be delivered by a courier to your apartment address, it is your responsibility to be there to collect it when it arrives.
 
If packages are to be delivered by An Post please ensure that it conforms to the maximum size  250mm x 550 x 250 and that it is not too heavy for one person to handle. Parcels delivered An Post and which conform to the size and weight requirements will be stored in a post box in the Post Lobby and you will receive an email with a code to open the box. All parcels must be collected within 24hrs of the email notification.

What is my address?
Your address should take the following format:
Name
Room Number and Hall (e.g. 10A Dodder Hall)
Apartments Complex (Courtyard/River / Rye / Village apartments)
Maynooth University
Maynooth
Co. Kildare
Eircode/Postcode
Ireland

E.G., if your name is Mary Murphy and you live in 10A Dodder Hall, your address should looks like this:
Mary Murphy
10A Dodder Hall
River Apartments
Maynooth University
Maynooth
Co. Kildare
W23 C6T0*
Ireland

*The Eircode above is the Eircode for reception as this is the central postal location.
If you require the specific Eircode for your apartment (for example if you need to give this to a courier for delivery purposes) you can look up the postcode of your apartment on the eircode website.
 

All apartments on campus have wireless network access. 

• You need a Maynooth University username and password to log on to the eduroam network.You will be given these when you register. 
• The Maynooth University network is open access.
• Should you need assistance, there are wireless clinics run by the IT Services.
• Please make sure that you have read the IT Services rules on responsible computer usage.

Early Departures

 Once your Licence to Reside commences you are a resident on campus (even if you have not yet checked-in) and the occupancy period is a fixed term for which you are liable for rent for the full period.  If you wish to terminate your residency early (before the end date on your Licence to Reside) you need to give notice of departure on the prescribed Ealy Departure Form in your resident account.  This form can be found (using your login username and password) on your accommodation account Notice Board.   A fee of €50.00 for a cancellation will be applied to your account to defray cleaning and administration costs.  The Residence Office will use reasonable efforts to re-licence your room to another student and any surplus rent paid once that student’s licence commences will be refunded to you. You will be liable for the rent up until such a time as the room is relicenced. The booking Fee is non refundable in all cases.. In the event that the room is re-licenced you will be given credit for the rent from the date of the new licence to the expiry date of your Licence. At certain times of the year it is not always possible to re-licence a room and in that event you remain liable for the rent until the expiry date of your Licence. 

At the time of your departure you need to clean your room and take all your belongings from the bedroom and from the communal areas (including the fridge). Ensure that your room has been vaccumed and the bathroom cleaned. Never leave unwanted belongings behind - put them into the waste/recycling. If cleaners have to remove unwanted belongings you will be charged for this service. 

Once you are ready to leave please check-out/sign out with Reception and that will trigger the housekeeping inspection and report.

Here is what we do when we receive the Cancel my Room confirmation from an Early Departure:
On receipt of your Early departure form confirming your departure the Residences Office will do the following:
1) Email early departure confirmation email to you.
2) Prepare your accommodation account to be squared off- i.e. check for cleaning /damage charges if required
3) Rent will continue to be paid during the notice period and liability for the rent for the full term of the licence will continue. 
4) Reasonable efforts will be made by the Residence Office to re-licence your room for the remaining period of your licence so that you can received credit for rent paid by the new licencee.

End of Licence Departures At the end of the Licence period you need to clean your room and take all your belongings from the bedroom and from the communal areas (including the fridge and cupboards). Ensure that your room has been vaccumed and the bathroom cleaned. Never leave any unwanted belongings behind - put them into the waste/recycling. If cleaners have to remove unwanted belongings you will be charged for this service. 

Landlord References: Please be aware that we do not give residents or third parties a reference. Please use your Financial Statement on your accommodation account to generate a Statement which has all the information a landlord needs for reference purposes. You should access your account via the Resident Portal using the User Name and Password give to you at the time of booking (confirmation of boking email) to login and print off your statement in advance of your departure. References will not be supplied by the Resident's Office and after a certain amount of time access to the account will cease and you (and we also) will not have access to the information.